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Ask HN: Why do some people not communicate clearly?

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Re: Ask HN: Why do some people not communicate clearly?

#21
post #7

If You Think Straight, You Can Speak Straight [1] “If a man writes and speaks "neatly" it is because his thinking is orderly; if his expression is forceful, the thought back of it must be forceful. But if he blunders for words, and uses phrases which express his meaning clumsily, I believe his mind is cluttered and ill-disciplined.” [1] https://en.wikisource.org/wiki/Why_I_Never_Hire_Brilliant_Me...

Or, you just have anxiety when being put on the spot to explain things.

And this depends on the audience.

Sometimes the audience can make you bashful.

Re: Ask HN: Why do some people not communicate clearly?

#22
These are communication problems which often group together for engineer-types. There is a certain _kind_ of brain which finds engineering problems interesting and also tends to struggle to synthesize their ideas.

You could find another profession where the common communication problems have to do with getting upset and crying about interpersonal conflicts.

The useful insight is this…most people think they’re being clear even when they’re not. Their brain is making sense of the world in a way which may not make sense to you.

One quick hack, especially for engineers, is “I heard you say X…but I’m not sure that’s what you mean. Is that right?”

Most of the time, reasonable people will notice the communication gap and help close it.

Re: Ask HN: Why do some people not communicate clearly?

#23
Here are a handful of answers derived from personal experience of myself and others:

* lack of practice; of reinforcing feedback in the form of pushback when not making sense and approval when making sense; perhaps because etiquette makes us too nice to respond in a tight feedback loop

* or a failure to learn from that feedback when provided, because distracted or not viewing it as important, or something to do with excessive dopamine-stimuli that makes longer-term learning difficult, or by nature.

* or, because communication is not so much about precisely expressing things as it is about saying enough to allow your counterparty to produce a mirror of your own mental model, a poorly calibrated sense of what other people know, due to mostly being around people who think very similarly to them

* an overactive mind that has a lot of different things to say—whatever comes to mind—and no particular training in how to organize all those things

I benefitted immensely from a presentation a coworker once gave on the "consulting pyramid" style of writing. In short, your thinking is constructed of "data > arguments > conclusion", and you actually come by those data and arguments in a somewhat random order; if you present an idea exactly as you came up with it it will be a complete mess. Instead, always lead with the conclusion, then a few top-level arguments; then build on the arguments in more detail; then supply data.

This is amazingly general. In writing you can create your argument exactly like this, with increasing detail / volume at each level. In verbal communication, supply the lower, larger levels only if asked.

It seems that having somebody tell you this stuff one time is enough to shake a person out of the mode of "say whatever they're thinking as soon as they think it."

It also helps to recognize rambling and incoherence as confusion, and take that as a cue to go write the whole thing down and organize it.

Re: Ask HN: Why do some people not communicate clearly?

#24

Lots of people are afraid to say "I don't know" in my experience. Although, sometimes people ask me a question where I have to work out in my head what the answer is and it feels weird to sit there in silence for 15 seconds as I do so.

It's such a shame when people aren't comfortable admitting they don't know something.

Often it's way more valuable to know that, and safer in many cases too!

Re: Ask HN: Why do some people not communicate clearly?

#26
post #20
post #7

If You Think Straight, You Can Speak Straight [1] “If a man writes and speaks "neatly" it is because his thinking is orderly; if his expression is forceful, the thought back of it must be forceful. But if he blunders for words, and uses phrases which express his meaning clumsily, I believe his mind is cluttered and ill-disciplined.” [1] https://en.wikisource.org/wiki/Why_I_Never_Hire_Brilliant_Me...

Not entirely sure I agree with a cluttered mind for every person. I'm very organized but just get nervous communicating and tend to ramble.

Yes, it's just one of the reasons.

Re: Ask HN: Why do some people not communicate clearly?

#27
Here are some altruistic reasons these events might occur:

> - don't directly address the point of your question / provide a much complex answer (or even worse, a non-answer) to a simple question

> - don't stay focused to the point of the discussion

I often dive deeper if the question itself raises suspicions that the question asker might not fully understand the topic. For example, if someone asked: "can you unbatch those 1k RPCs?", I might go into more detail than a "yes" or "no". I do it to spare the question asker from making a bad decision, without wanting to embarrassing them by saying that the question is too simplistic, or makes no sense.

> - don't some level of clarity in their train of thought and speech

You yourself are missing words in your communication like the word "have" in the quote above. Also, I don't know enough linguistic rules to correct you, but colloquially at least your title is better understood if you write it as "Why do some people not communicate clearly?" So some compassion when others misspeak might be good. Often it's possible to read between the lines.

> - generally over-complicate matters by wandering off to other related subjects and extending the scope of the discussion

Creativity is often the expansion of a topic, or the merger of multiple topics. Maybe your question sparked their creativity and they're taking the opportunity to show you some of their creative thought process.

Re: Ask HN: Why do some people not communicate clearly?

#29
managers tend to /want to/ over-simplify things. SWEs have to bear the consequences of every exception to an over-simplified rule, that non-experts did not want to know about. Yeah there's a 1% problem, complex, unrewarding, but we'll spend 90% of the total effort on it because we can't have our system crap out once a month
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