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Launch HN: Dots (YC S21) – Bot Builder for Discord

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Re: Launch HN: Dots (YC S21) – Bot Builder for Discord

#21

Post by porphyra »

shaburn wrote: post #19
tchock23 wrote: post #18

I don't understand why companies are building customer communities on Slack or Discord. I kind of get it for consumer brands where there is a natural passion around the topic/product, but the last thing I want to be invited to as a B2B customer is a Slack or Discord group. Who has the time to figure out the channel structure and community rules/conventions, get even more notifications, scroll through endless chat thr…

It's the worst. They are blackholes for information and search is funcitonally non-existent.

Discord search is actually great but you are right that the information is invisible to Google search and other external search engines. Likewise, at my company, a huge amount of knowhow is stored in internal chat logs. This sort of knowledge is the true "deep web" --- unindexable and unsearchable.

Re: Launch HN: Dots (YC S21) – Bot Builder for Discord

#23

Post by pranavbadami »

tomatohs wrote: post #22

Few annoying things: - I really want Zapier integration but I don't want to ask you for it - Needing to join discord to get an invite code - I need to auth and give your bot all my permissions before I know what it can do

Hey, thanks for the feedback!

Re: the invite code, we actually put it in the post text above, it’s LAUNCHHN but I totally see how it wasn’t clear.

And re: the permissions, great point. We should add a bit more context on the bot to explain it’s functionality in the onboarding process. Here’s more context on how the bot creates automated flows in Discord: https://www.loom.com/share/67334ccee36f417da62caa2ad8fdcbd8

Re: Launch HN: Dots (YC S21) – Bot Builder for Discord

#25

Post by thenightcrawler »

pranavbadami wrote: post #20
tchock23 wrote: post #18

I don't understand why companies are building customer communities on Slack or Discord. I kind of get it for consumer brands where there is a natural passion around the topic/product, but the last thing I want to be invited to as a B2B customer is a Slack or Discord group. Who has the time to figure out the channel structure and community rules/conventions, get even more notifications, scroll through endless chat thr…

Hey, great question! I think a chunk of people like the immediacy of getting help over chat and find it easier to talk naturally with other members. In turn, we’ve seen people grow closer to the community and spend time hanging out there. However, I agree that it isn’t for everyone, especially if you’re mostly looking for support. UX in terms of navigation, search, and configuration can definitely be improved, 100%,…

agree

Re: Launch HN: Dots (YC S21) – Bot Builder for Discord

#26

Post by baristaGeek »

Congrats on the launch! It's really cool to see you here after seeing your progress through these months.

I just completed my onboarding flow your Discord server and it was pretty neat. Quick question about that: Do you ask for the region of the community member with the purpose of understanding where your users are located, or do you use that as a parameter for some configuration of how the Discord server works for that user specifically?

Re: Launch HN: Dots (YC S21) – Bot Builder for Discord

#27

Post by kirso »

tchock23 wrote: post #18

I don't understand why companies are building customer communities on Slack or Discord. I kind of get it for consumer brands where there is a natural passion around the topic/product, but the last thing I want to be invited to as a B2B customer is a Slack or Discord group. Who has the time to figure out the channel structure and community rules/conventions, get even more notifications, scroll through endless chat thr…

Continuous discovery? Your customer is partially your roadmap, some are helping you distribute the product. Its a super smart way how to get real world information, then shuffle and decide what to do.

Re: Launch HN: Dots (YC S21) – Bot Builder for Discord

#28

Post by Firmwarrior »

shaburn wrote: post #19
tchock23 wrote: post #18

I don't understand why companies are building customer communities on Slack or Discord. I kind of get it for consumer brands where there is a natural passion around the topic/product, but the last thing I want to be invited to as a B2B customer is a Slack or Discord group. Who has the time to figure out the channel structure and community rules/conventions, get even more notifications, scroll through endless chat thr…

It's the worst. They are blackholes for information and search is funcitonally non-existent.

Yeah, man, it's going to be tragic when discord shuts down at some point and all that knowledge just disappears forever

Re: Launch HN: Dots (YC S21) – Bot Builder for Discord

#30

Post by tchock23 »

kirso wrote: post #27
tchock23 wrote: post #18

I don't understand why companies are building customer communities on Slack or Discord. I kind of get it for consumer brands where there is a natural passion around the topic/product, but the last thing I want to be invited to as a B2B customer is a Slack or Discord group. Who has the time to figure out the channel structure and community rules/conventions, get even more notifications, scroll through endless chat thr…

Continuous discovery? Your customer is partially your roadmap, some are helping you distribute the product. Its a super smart way how to get real world information, then shuffle and decide what to do.

I fully understand the benefit to the company.

What I don’t understand is the benefit to me as a customer.

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