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Don't trust your business with Linode

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Re: Don't trust your business with Linode

#21

Post by phendrenad2 »

csnover wrote: post #5
waydegg wrote: post #2

Has anyone else had issues with Linode before? While this specific situation sucks, I feel like I’ve seen much more headache with AWS/GCP/Azure regarding people getting completely locked out of stuff.

I received a third-party malware report from Linode once[0]. It’s possible that something has changed in the meantime since this was probably 4–5 years ago, but my own experience in a similar scenario was that Linode acted reasonably and in good faith. This tweet makes it sound like their policy and procedure hasn’t changed. In my case, Linode opened an “AUP violation” ticket with a copy of the report, the steps they…

> sounds like itch.io decided to ignore the AUP violation ticket

Did you see the part where they removed the content within 24 hours?

Re: Don't trust your business with Linode

#22

Post by csnover »

phendrenad2 wrote: post #21
csnover wrote: post #5

Earlier quoted context omitted.

I received a third-party malware report from Linode once[0]. It’s possible that something has changed in the meantime since this was probably 4–5 years ago, but my own experience in a similar scenario was that Linode acted reasonably and in good faith. This tweet makes it sound like their policy and procedure hasn’t changed. In my case, Linode opened an “AUP violation” ticket with a copy of the report, the steps they…

> sounds like itch.io decided to ignore the AUP violation ticket Did you see the part where they removed the content within 24 hours?

Just removing the content is not sufficient; one must still respond to the ticket with the information that Linode requests in order to keep the server from being disabled. The instructions in the ticket I received were not hard to understand or comply with in this regard and the whole thing was resolved within minutes of my response.

I’m not sure what the point is of interrogating me here; I am just a third party who went through the same thing and thought additional detail about the process would be appreciated. I didn’t have any service interruption, but I followed Linode’s instructions, and this leads me to conclude that the OP probably did not.

Re: Don't trust your business with Linode

#23

Post by LinuxBender »

waydegg wrote: post #2

Has anyone else had issues with Linode before? While this specific situation sucks, I feel like I’ve seen much more headache with AWS/GCP/Azure regarding people getting completely locked out of stuff.

I had a Garry's Mod server on Linode for a while. A player was upset they were banned and reported my instance for DDoSing them. Linode rate limited my node.

I replied to the ticket saying, "How am I DDoSing someone when the bandwidth/packet-rate graphs you host show I am not?" to which they acknowledged it was a false report, unrestricted my node and closed the ticket. Not a big deal but still odd that they did not first check their own bandwidth graphs. That to me appeared to be a front-line customer support training issue.

I should add that the player was really upset that their exploit code could not crash my server. It happened a couple times so I found the packet that took it down and used a simple iptables string filter to drop it. That is when they went with the false reporting tactic.

Re: Don't trust your business with Linode

#24

Post by j_ckley »

Hey folks, Jim at Linode here – wanted to offer some general information about our abuse practices and policies:

When we receive a valid abuse report that resolves to one of our IPs, we open a ticket (and send an email) to let you know. The ticket provides details about the abuse report we received, how to resolve it, and the timeframe in which we need a response before we remove access to the abusive content.

Since most abuse reports we process are the result of a system compromise and aren't intentional, we can be flexible. If you need additional time to investigate an abuse report we've sent you, all you need to do is respond to our ticket and ask.

If you dispute the validity of a report or believe an abuse reporter is acting in bad faith, that's feedback we listen to – you just need to respond to our ticket.

In general, if you're communicating with us and acting in good faith, we'll work with you on these matters.

Re: Don't trust your business with Linode

#25

Post by nora-puchreiner »

ashwagary wrote: post #19
derkades wrote: post #12

This is why I like hosting providers that totally ignore reports/DMCA. Even if you're not doing anything illegal, it's good to know your server won't get taken down randomly because of a false report.

What are some hosting providers that fit this criteria?

Njal.la

P.S. Also. I would avoid hosters (and other Internet services) that have political slogans on their site ("support Ukraine", "BLM", whatever). They will easily turn off paying customers for the sake of agenda and virtue signaling, whether it comes from a news feed or a single abuse complaint.

Re: Don't trust your business with Linode

#26

Post by phendrenad2 »

csnover wrote: post #22
phendrenad2 wrote: post #21

Earlier quoted context omitted.

> sounds like itch.io decided to ignore the AUP violation ticket Did you see the part where they removed the content within 24 hours?

Just removing the content is not sufficient; one must still respond to the ticket with the information that Linode requests in order to keep the server from being disabled. The instructions in the ticket I received were not hard to understand or comply with in this regard and the whole thing was resolved within minutes of my response. I’m not sure what the point is of interrogating me here; I am just a third party wh…

Ah I see, you're not defending Linode's heavy-handed process, you're just explaining it more accurately.
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