The comments in the linked thread are shocking. One person says they lost a job because of email lost by ProtonMail.
I like Tutanota better anyway as it has better value and is truly FOSS (app without Google push is a must for me).
Protonmail can delete the wrong email and nobody cares
21–30 of 254 posts
Re: Protonmail can delete the wrong email and nobody cares
#22Earlier quoted context omitted.
First of all, bring your own domain. That way you can just point the same address elsewhere if you need to switch again without having to deal with forwarding. edit: As mentioned by a sibling comment, my email is currently on Fastmail, zero problems.
Sounds reasonable. Any gotchas there? I already read that vanity TLDs are bad, obscure countries' TLDs are bad, and even .eu may be unstable. Which are good services that can sell me an .org or .de domain for a fair price?
Obscure country TLDs are fine. I've been using https://doubly.so for a decade and never had trouble with emails.
Re: Protonmail can delete the wrong email and nobody cares
#23Earlier quoted context omitted.
What are those better options that HN likes? I just switched all my accounts to protonmail, but stories like this make me want to reconsider. The fact that they won't allow me to set up a forwarding rule in case I want to switch again doesn't help.
HN is hooked on fastmail which is a great provider to be honest. Have a look at mailbox.org which is in business since the 90s too. Avoid the privacy trending providers promising you to encrypt your emails.
I second mailbox.org. Didn't want to use fastmail since it's based in Australia instead of the EU.
Re: Protonmail can delete the wrong email and nobody cares
#24Since I've used this for years, way before this ticket, the bridge has always been problematic (periodic full mailbox downloads even with the QT version for example), but since the version with the new ui it got even worse, emails coming and going.
Re: Protonmail can delete the wrong email and nobody cares
#25Their approach is "we know it's an issue, we are _rewriting everything_ to a new version, in the meantime suck it up lol"
Re: Protonmail can delete the wrong email and nobody cares
#26Earlier quoted context omitted.
Sounds reasonable. Any gotchas there? I already read that vanity TLDs are bad, obscure countries' TLDs are bad, and even .eu may be unstable. Which are good services that can sell me an .org or .de domain for a fair price?
> and even .eu may be unstable Do you mean you can lose your domain if your country leaves the EU, or are you talking about other issues?
Yes, that's what I had in mind, I may be wrong though. Did any Brits have issues with eu domains after Brexit?
Re: Protonmail can delete the wrong email and nobody cares
#27Earlier quoted context omitted.
First of all, bring your own domain. That way you can just point the same address elsewhere if you need to switch again without having to deal with forwarding. edit: As mentioned by a sibling comment, my email is currently on Fastmail, zero problems.
Sounds reasonable. Any gotchas there? I already read that vanity TLDs are bad, obscure countries' TLDs are bad, and even .eu may be unstable. Which are good services that can sell me an .org or .de domain for a fair price?
I have heard people say "vanity TLDs are bad" but never experienced it myself.
I have email addresses at .co.uk, .digital and .social never had deliverability issues with sending or receiving.
When I worked at a large (100m emails/wk) email service provider the key thing was sending IP reputation followed by things like DKIM and SPF DNS records on the sending domain.
IP reputation would be an issue if you self hosted your email, but using a reputable provider such as tutanota and fastmail should pose no issue.
Re: Protonmail can delete the wrong email and nobody cares
#28They also don’t care about locking you permanently out of your own e-Mail with no warning, for no reason, with no recourse. Honestly - there are far better options out there. They’re not in anyway a responsible enough business to manage an e-mail service. It’s run more like a hobby project than critical infrastructure.
I think it's worse than that - they are well into the stage of growth where privacy and reliability are just marketing deceptions. Some other recent data points:
- They suddenly weakened a privacy setting, and even exposed some client IPs for good measure. - https://news.ycombinator.com/item?id=33375424
- Yesterday they decided to throw up a big modal advertisement for a bulk plan at login, even to paying customers. Note that they chose NOT to do this for the aforementioned privacy-weakening change. - https://old.reddit.com/r/ProtonMail/comments/yj5m59/pm_visio...
Re: Protonmail can delete the wrong email and nobody cares
#29Earlier quoted context omitted.
First of all, bring your own domain. That way you can just point the same address elsewhere if you need to switch again without having to deal with forwarding. edit: As mentioned by a sibling comment, my email is currently on Fastmail, zero problems.
Sounds reasonable. Any gotchas there? I already read that vanity TLDs are bad, obscure countries' TLDs are bad, and even .eu may be unstable. Which are good services that can sell me an .org or .de domain for a fair price?
Speaking from personal experience, if you have to spell your domain for people, you will regret it!
Also - have separate email stacks for communications and operations. Like it or not, your email is a low-friction way to get access to many of your other accounts, and maybe even a good way to LOSE access to some of your accounts. Your operational email domain should never be published, only used to register accounts and maybe do alerting, etc. You would whitelist senders. You would never use it to say anything, or associate with anyone, that someone might one day find offensive or controversial.
Re: Protonmail can delete the wrong email and nobody cares
#30Earlier quoted context omitted.
> and even .eu may be unstable Do you mean you can lose your domain if your country leaves the EU, or are you talking about other issues?
Yes, that's what I had in mind, I may be wrong though. Did any Brits have issues with eu domains after Brexit?
Yes, but that was due to Brexit.
.eu domains may only be registered to a person or entity that exists within the EU. As soon as Brexit crystallised any British person or entity owning a .eu domain was unable to renew it unless they had an address they legally occupied within an EU country.
I know a few companies who rented a small amount of office space in France so that they could retain their .eu domain.