21–30 of 38 posts
Until Google demonstrates that they understand how to handle customer service I will never use this service. Google is horrible when it comes to dealing with customers.
From what i understand ,in this effort , google only plans to be a search engine for companies who offer one-day shipping e-commerce. I wonder if this is just google saying "get of my lawn" to amazon with regards to android.
Google is dipping its hand at EVERYTHING I wouldn't be surprised if it would go and compete with a custom cupcake business soon (taste graph + location + social "share my cupcake" potential)
Until Google demonstrates that they understand how to handle customer service I will never use this service. Google is horrible when it comes to dealing with customers.
From what i understand ,in this effort , google only plans to be a search engine for companies who offer one-day shipping e-commerce. I wonder if this is just google saying "get of my lawn" to amazon with regards to android.
I've noticed in the past that Google has special provisions for: Navigation, Autonomous Vehicle Control, or Enterprise Applications in the terms of use - http://code.google.com/apis/maps/terms.html - 10.2c. Google has all the data to know the exact steps between the location of the product in inventory and the location of the doorstep of the customer. I could see them reducing cost of delivery in the following ways:…
I've noticed in the past that Google has special provisions for: Navigation, Autonomous Vehicle Control, or Enterprise Applications in the terms of use - http://code.google.com/apis/maps/terms.html - 10.2c. Google has all the data to know the exact steps between the location of the product in inventory and the location of the doorstep of the customer. I could see them reducing cost of delivery in the following ways:…
Market disruption doesn't involve increasing efficiency, the incumbents can always increase efficiency the exact same way you did, on a massive scale. You have to somehow alter the market itself, change what the customers expect.
With these companies constantly getting into each others' business, I'm reminded of the old joke: Heaven is where the police are British, the lovers French, the mechanics German, the chefs Italian, and it is all organized by the Swiss. Hell is where the chefs are British, the mechanics French, the lovers Swiss, the police German, and it is all organized by the Italians. In just the last three years, Google has gotten…
Earlier quoted context omitted.
Exactly. We use Prime a lot , and for Google to convince us to switch, Google's gonna have to become a completely different company. Aside from having a lot of stuff, aside from it all being at great prices, we also know that it's backed by a company with amazing, second-to-none customer service. I've had to call up Amazon just once, for some hard-to-find solderable fuses for a special client project. The first batch…
I read somewhere that Jeff Bezos considers it a bug in Amazon's customer service system when a customer has to get in contact with them. My impression of Google is that they feel the same way, but haven't figured out how to gracefully handle the errors those bugs cause, while Amazon has. I've never needed Google or Amazon's customer service, though, so I'm basing my opinion on what I've heard from others.
while Google isn't even bothering to print most of their errors to the console. They have very little idea how their customer experience is other than sales numbers and they appear to pretty much ignore the few places they do directly interact with end users in their forums. The GAE pricing nonsense was one of the most insane customer interaction spectacles I've ever seen.
It's funny, about the only time we've ever seen any sort of input/output with Google has been here on HN with the few Google employees that haunt this forum, checking out problems this community is reporting.
I've noticed in the past that Google has special provisions for: Navigation, Autonomous Vehicle Control, or Enterprise Applications in the terms of use - http://code.google.com/apis/maps/terms.html - 10.2c. Google has all the data to know the exact steps between the location of the product in inventory and the location of the doorstep of the customer. I could see them reducing cost of delivery in the following ways:…
Delivery services have been using routing software for years. UPS got a bunch of press attention for it several years ago. The concept of a crusty old lumbering behemoth that won't embrace new technology is largely mythical. Market disruption doesn't involve increasing efficiency, the incumbents can always increase efficiency the exact same way you did, on a massive scale. You have to somehow alter the market itself,…
E-courier in the UK (http://www.ecourier.co.uk/) is one example of such a tool implemented at scale - they've demonstrated lower cost and compete successfully on lower pricing. And, guess what one of their founders just left to do? Basically created the UK version of Amazon Prime+ (http://www.shutl.co.uk/), leveraging the E-courier delivery service for efficiency..
Often the way to alter the market is to lower cost below a threshold where new utility can be provisioned to customers.
If there's one thing Amazon could use improvement on, is it's search results. Specifically, sorting them. Seriously, I just tried it now. My complaints: - Why do I have to pick a department to sort? (I can kind of understand this, but it's annoying) - Why isn't shipping taken into account when I sort? - Why are used and new prices mixed when sorting? While I understand that Amazon can't read my mind, there are certai…
Agree completely re: Newegg, and yet their lack of Prime and CA sales tax mean I never ever ever shop there anymore. The tax thing makes it a really unfair playing field and should be fixed.
Unfortunately the tax problem still stands.