21–30 of 126 posts
Great way to ruin the FogBugz brand and reputation: move everyone from free to paid tier without consent, and send out emails with a short notice telling them they will be charged $30/month - when most of these users haven't heard from/of them in over a decade. The flood of complaints is hilarious. https://twitter.com/search?q=fogbugz&src=typed_query
This should be illegal. I can understand raising the rates on existing paid plans automatically, if nothing else it's eventually reasonable for inflation purposes, but auto-converting from free to paid? No.
This should be illegal. I can understand raising the rates on existing paid plans automatically, if nothing else it's eventually reasonable for inflation purposes, but auto-converting from free to paid? No.
Even if it’s illegal. You can do anything you want and can in life. And that’s exactly what they’re doing
got hit with this as well has anyone their DPO contact? legal page goes into nowhere, but I'm going to leverage the full extent of my gdpr given rights against them because of this dick move e found: privacy@ignitetech.com
I registered and have not logged in since 2012. This is what I got 12 hrs ago. To me, It does not seem like they are charging me, seemingly because I never entered any billing data? ``` Dear cheesedudles, Your current free subscription for FogBugz is expiring on October 16, 2022. To continue using FogBugz, please add payment details to your account today. Because you're already a valued FogBugz user, we've automatica…
I got that too, but there's an email that gets sent 3 - 4 hours after that one. Look for "Your Manuscript Account" from "FogBugz Customer Success". Of course, any billing attempt won't succeed without updated payment info (unless their next step is to try to send it to collections....) "Hi! This email is to notify you that we will be charging $31.25 to your prepaid account (Account URL: [redacted]) on Sep 17, 2022 fo…
This has got to be a bug no? Otherwise this is the most insane monetization attempt I've ever seen... there's no way any of these old accounts even have a valid payment method. Why even attempt this? So many questions...
got hit with this as well has anyone their DPO contact? legal page goes into nowhere, but I'm going to leverage the full extent of my gdpr given rights against them because of this dick move e found: privacy@ignitetech.com
'Ignite tech'? That's a weirdly appropriate name for what they appear to be doing.
> Our current customers are our only focus, and each should expect excellence from every aspect of IgniteTech. If at any time you believe we are falling short, the buck stops on my desk.
> Eric Vaughan // CEO
Whose going email him?