I'd never buy a Tesla.
I want a car I own.
A Tesla-style model, I paid for a car which, in any real sense, Tesla owns and lets me use.
Tesla currently provides Comcast levels of customer support
21–30 of 36 posts
Re: Tesla currently provides Comcast levels of customer support
#22I absolutely hate the franchise dealership model, but it does provide some level of checks and balances. Dealers can exert far more pressure on a manufacture to fix things than an individual owner. Owners with a bad dealership experience can go to a competitor within the same brand. Manufacturers hate stepping in between dealer and customer disputes, but it is a possibility. I think direct sales can be superior, but…
I'm always surprised at myself for buying into "disruption". When Tesla did ~DTC I thought it was absolutely the future, and everyone should do it. Boy how wrong I was.
I had a brand new car break down after about a month, I was in the shop getting essentially a tear down in about 48 hours, the dealer covered my repair and rental, and I was back in my car in about a week.
Are direct sales still superior? I think you're right, we need someone to go to, after-sales is too critical for the consumer, and I think Tesla treats it like SaaS, which... maybe it really is lol
Re: Tesla currently provides Comcast levels of customer support
#23Comcast customer service doesn't seem so bad? I've been using their cable TV and Internet service for 10+ years and it's been pretty reliable. When I had intermittent Internet connection failures a few months ago they sent a technician out the next day and replaced the faulty gateway.
Re: Tesla currently provides Comcast levels of customer support
#24To be fair, I've always gotten good service out of Comcast. The secret is to sign up for business service, never residential. You want to do this even if the installation is for a residence. The guy who hooks up your modem DGAF, and the tech support people are both better informed and more inclined to believe you when you tell them that yes, in fact, you did check to make sure the router was plugged in, and yes, in f…
The last couple years they've been way better as well, somehow that massive "we're fixing customer service" push kinda worked
Re: Tesla currently provides Comcast levels of customer support
#25> "You can only text them in the app. Nobody will give you a number to call."
Why does this person not go to one of their service centers and talks to someone in person? I've done it and the staff were super helpful.
Re: Tesla currently provides Comcast levels of customer support
#26The trick I've found to getting good Comcast customer support is to go to one of their offices. Even before they opened Xfinity retail stores they would have some office where you could go to exchange equipment, pay bills in person, make service changes, and so on.
The people at those offices seemed to be better informed and more capable and given more power than the people on phone support.
When I had Comcast for internet, cable TV, and phone I'd go to their nearest office every time my current contract was expiring and my rates were about to go way up. I'd tell them what channels and internet speed I actually wanted/needed, and tell them I didn't really want to pay more than I was currently paying.
They would always find some new bundle that would cover what I wanted and with the discount for a new one or two year contract be the same or cheaper than what I had. Sometimes the new bundle would have things I didn't need, such as adding their security service. I had that for two years and never once armed it--but it saved my about 20% for that two years. The only thing I actually ever used in the security system was the camera. I'd long wanted some way to remotely check my home temperature from work, and so I pointed the Comcast camera at a thermometer. :-)
Re: Tesla currently provides Comcast levels of customer support
#27My cousin’s Tesla, costing over 100k, is reliably unusable for half the year. Everyone I know who owns a Tesla is using other cars a significant amount of time due to the repairs issue (they also break down a lot more). However, the cheerleading leading up to the purchase, and the fact that no one else is talking about this publicly, leads many to not talk about it. It’s way too much like a cult.
Not sure what you’re talking about. I own an X and have no issues. Never experienced a breakdown. All service center activities I had were done within a couple of hours. Certainly never had to fall back on another car. We still own an ICE (a Mercedes), and that one is in service about three times as often as the Tesla.
Re: Tesla currently provides Comcast levels of customer support
#28My cousin’s Tesla, costing over 100k, is reliably unusable for half the year. Everyone I know who owns a Tesla is using other cars a significant amount of time due to the repairs issue (they also break down a lot more). However, the cheerleading leading up to the purchase, and the fact that no one else is talking about this publicly, leads many to not talk about it. It’s way too much like a cult.
Not sure what you’re talking about. I own an X and have no issues. Never experienced a breakdown. All service center activities I had were done within a couple of hours. Certainly never had to fall back on another car. We still own an ICE (a Mercedes), and that one is in service about three times as often as the Tesla.
How many miles do you have on the X?
Re: Tesla currently provides Comcast levels of customer support
#29> "You can only text them in the app. Nobody will give you a number to call." Why does this person not go to one of their service centers and talks to someone in person? I've done it and the staff were super helpful.
Because he is in this uncomfortable position of being well enough to afford a Tesla and even additional FSD, but not wealthy enough to be able to stop working and allocate time for an appointment or have someone on the payroll doing errands for him ... but still feeling entitled.
Re: Tesla currently provides Comcast levels of customer support
#30Earlier quoted context omitted.
Not sure what you’re talking about. I own an X and have no issues. Never experienced a breakdown. All service center activities I had were done within a couple of hours. Certainly never had to fall back on another car. We still own an ICE (a Mercedes), and that one is in service about three times as often as the Tesla.
How many miles do you have on the X?
66k