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ProtonMail Is Down

protonstatus.com

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Re: ProtonMail Is Down

#22

Post by usr1106 »

Just remember, clicking on refresh and searching the net what is going on want make the problem go anyway faster. Few of us urgently depend on email just this hour. An even if you do setting your alarm to some suitable interval and just doing something else is much more productive. Just act like the Arab cliche taxi driver who takes the hands of the steering wheel when it gets tight and say Allah will steer (No insult to anyone, I have never visited any Arab country. Probably the story is not true anyway, but a nice anecdote to accept things you cannot change.)

When hackernews was down recently I wanted to report it as big news in our company chat. But it was rather late here and I had already closed all work stuff for the weekend. So I first slept and when I woke up everything was working again. Oh yeah, I missed to share the scoop with my colleagues, but I guess I'll manage without any damage to my professional reputation.

Edit: Reading post-mortem afterwards is a different story. If it's well written instead of some corporate communications emptyspeak one can learn something. No mistake happens only once.

Re: ProtonMail Is Down

#24

Post by gruez »

usr1106 wrote: post #22

Just remember, clicking on refresh and searching the net what is going on want make the problem go anyway faster. Few of us urgently depend on email just this hour. An even if you do setting your alarm to some suitable interval and just doing something else is much more productive. Just act like the Arab cliche taxi driver who takes the hands of the steering wheel when it gets tight and say Allah will steer (No insul…

>Few of us urgently depend on email just this hour.

I agree that you shouldn't be manically refreshing your email every 5 minutes, but my mail service being down for a few hours would definitely be a major inconvenience if I needed to get a 2fa code during that time. Same if I needed to look at my email to view my tickets for an upcoming event.

Re: ProtonMail Is Down

#25

Post by motohagiography »

Irony is the people most likey affected by a protonmail outage would be political staffers and strategic PR firms who would suddenly need to use messengers subject to disclosure.

As someone taken out by the Rogers outage last week, I'd be concerned the infrastructure of western powers may be too fragile to project power in a seriously contested conflict.

Re: ProtonMail Is Down

#27

Post by guerrilla »

Jaepa wrote: post #6

I'm kind of curious what the source of the outage is. It looks like most of their services are down, including their incident status page¹. The number of things I can think of that so many different services & are not a massively catastrophic failure is pretty small. Though that may be a lack of imagination on my part. 1: https://status.protontech.ch/incidents/195

Maybe it's the same hard drive problem a lot of others (including HN) had.

Re: ProtonMail Is Down

#28

Post by 0xbadcafebee »

Jaepa wrote: post #6

I'm kind of curious what the source of the outage is. It looks like most of their services are down, including their incident status page¹. The number of things I can think of that so many different services & are not a massively catastrophic failure is pretty small. Though that may be a lack of imagination on my part. 1: https://status.protontech.ch/incidents/195

Doesn't have to be catastrophic failure. Most people just assume that such services are architected properly to be HA, but they usually aren't. They also aren't operated as HA usually, so things like a config change are rolled out globally to everything at once, and then everything breaks and they can't roll back, and you have total outage. Very common.

...and of course, they might not be down at all, it might just be (example) a route from the west coast got fucked in a BGP table so the west coast can't access it, and if that's where the majority of their users are that's all the comments you'll see.

Re: ProtonMail Is Down

#29

Post by LeifCarrotson »

willis936 wrote: post #9
Jaepa wrote: post #6

I'm kind of curious what the source of the outage is. It looks like most of their services are down, including their incident status page¹. The number of things I can think of that so many different services & are not a massively catastrophic failure is pretty small. Though that may be a lack of imagination on my part. 1: https://status.protontech.ch/incidents/195

They have another status page that currently reports everything is up (it isn't). https://status.proton.me/

And another that says that some systems (many systems) are experiencing issues/in a state of "partial outage":

https://protonstatus.com/

Re: ProtonMail Is Down

#30

Post by confounded »

0xbadcafebee wrote: post #28
Jaepa wrote: post #6

I'm kind of curious what the source of the outage is. It looks like most of their services are down, including their incident status page¹. The number of things I can think of that so many different services & are not a massively catastrophic failure is pretty small. Though that may be a lack of imagination on my part. 1: https://status.protontech.ch/incidents/195

Doesn't have to be catastrophic failure. Most people just assume that such services are architected properly to be HA, but they usually aren't. They also aren't operated as HA usually, so things like a config change are rolled out globally to everything at once, and then everything breaks and they can't roll back, and you have total outage. Very common. ...and of course, they might not be down at all, it might just b…

What is HA?
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