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Google cancels Google Play publisher account and ends family’s source of income

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Re: Google cancels Google Play publisher account and ends family’s source of income

#21
post #3

Another day, another termination by Google Play. The reason? None. Just a generic response sent to the developers on Christmas Day. Might have been the grinch himself issuing those automated responses to others. This company and its services (including, YouTube) are run by bots and they are the ones doing the moderation and not even the humans running them care at all. Unless something completely fundamental happens,…

Not to really defend Google here, but how else would you do it? The amount of data on these platforms is enormous and having people review the videos/apps/whatever would be simply prohibitively expensive. I think they need to balance how strict their abuse detection is. Making it too strict will kick out legitimate users without mercy. Making it less strict will allow potentially harmful (for business) content to spr…

If it is a service they provide for free, charging a fee to get something important (like a total account ban) fairly reconsidered would be perfectly reasonable. Google is big enough the government should require that sort of thing.

"Let's be as evil as we want to be" is a fairly inappropriate guideline for a company like that.

Re: Google cancels Google Play publisher account and ends family’s source of income

#23

What is the answer to this in a world of scammers, bad actors, etc? Perhaps it should be illegal to ban a user and if a user is truly abusive then sue them in court for damages. Speaking of suing, why has nobody sued Google or others for this behavior?

Google really should have a manual process with actual humans one can interact with when Google accounts that had enough money pass through them are involved.

This. Breaking these companies apart is pointless. Regulate the support experience. These developers are borderline employees.

Re: Google cancels Google Play publisher account and ends family’s source of income

#24
post #4

Based on the frequency with which this sort of post gets significant traction it's pretty clear that no one at Google gives a crap about this issue. I find it hard to imagine that people in Google are unaware of this problem. I often wonder if this has happened to people with more clout who have managed to pull strings to get it sorted, or if Google have just got lucky and managed to avoid hitting someone who might a…

I remember at least one case where a Google employee's spouse got banned by the company and he never was able to find out why. Your spouse got depersoned, get over it

Re: Google cancels Google Play publisher account and ends family’s source of income

#26

Earlier quoted context omitted.

Google really should have a manual process with actual humans one can interact with when Google accounts that had enough money pass through them are involved.

> Google really should have a manual process with actual humans one can interact with when Google accounts that had enough money pass through them are involved Flip side of this is compromised accounts, or those doing illegal or dangerous things would run far longer.

You can still suspend an account immediately and wait for someone to appeal before engaging the expensive human support

Re: Google cancels Google Play publisher account and ends family’s source of income

#28
post #3

Another day, another termination by Google Play. The reason? None. Just a generic response sent to the developers on Christmas Day. Might have been the grinch himself issuing those automated responses to others. This company and its services (including, YouTube) are run by bots and they are the ones doing the moderation and not even the humans running them care at all. Unless something completely fundamental happens,…

Not to really defend Google here, but how else would you do it? The amount of data on these platforms is enormous and having people review the videos/apps/whatever would be simply prohibitively expensive. I think they need to balance how strict their abuse detection is. Making it too strict will kick out legitimate users without mercy. Making it less strict will allow potentially harmful (for business) content to spr…

They could begin by segmenting their accounts such that a trivial youtube ban doesn't result in a full google service account ban. That seems pretty damn basic right?

Re: Google cancels Google Play publisher account and ends family’s source of income

#29
post #3

Another day, another termination by Google Play. The reason? None. Just a generic response sent to the developers on Christmas Day. Might have been the grinch himself issuing those automated responses to others. This company and its services (including, YouTube) are run by bots and they are the ones doing the moderation and not even the humans running them care at all. Unless something completely fundamental happens,…

Not to really defend Google here, but how else would you do it? The amount of data on these platforms is enormous and having people review the videos/apps/whatever would be simply prohibitively expensive. I think they need to balance how strict their abuse detection is. Making it too strict will kick out legitimate users without mercy. Making it less strict will allow potentially harmful (for business) content to spr…

> simply prohibitively expensive.

No, it isn't. Google wouldn't go out of business. I doubt that they'd even take a hit of a few percent in profit.

Re: Google cancels Google Play publisher account and ends family’s source of income

#30

Earlier quoted context omitted.

> Based on the frequency with which this sort of post gets significant traction it's pretty clear that no one at Google gives a crap about this issue. Lots of other reasonable explanations that match the available evidence and involve Google caring about this issue. For example, their hands could be tied by legal forces beyond their control. Or they could care a great deal, but perhaps they have been unable to resolv…

What sort of legal issues would prevent Google actually providing some information on the reason for the ban, of prevent it actually engaging in any kind of useful communication? My issue with these bans is not the bans themselves, but the Kafkaesc process in which you are supposed to argue why you think their decision is wrong without knowing what they based the decision on.

I'm not in a position to comment about what sorts of legal issues there might be. But Google is hardly the only company that hands down bans with scant explanation. It's endemic. I've actually not heard of a large company that gives detailed explanations in these sorts of situations. That leads me to believe there is a good reason for avoiding such explanations, since I would expect some variation in company behavior otherwise.
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