21–30 of 291 posts
> Majorel came into being in January 2019 when Bertelsmann and Saham joined hands to create a leading customer experience organisation. Majorel brings together Arvato CRM Solutions, Phone Group,
Bertelsmann, Arvato, et al. Who ever tried their chance in Germany know these sweatshops. Working for them will impact one's mental wellbeing. Amazon receives all the hate in Germany meanwhile domestic slavers are allowed and doing well.
The only "link" between the two bookings was that we booked rooms in the same hotel for the same nights, the bookings were made within an hour of each other, and we share a surname.
A few days later I checked my credit card statement and I had two charges. My sister hadn't been charged at all, but one of the amounts I was charged corresponded to what she paid.
Booking.com said "talk to the hotel" and the hotel said "talk to booking.com". We ended up getting free breakfasts but I'd have loved to know what really happened there.
Earlier quoted context omitted.
Hotels.com. You get no dark patterns and shady practices as bonus.
False, we used it, you can't cancel your order unless you talk to some shady agent and then you have to pay some amount of money, also, it's very expensive, booking.com you could cancel your order for free
This is actually my biggest worry with facebook. Even though I own their stocks, I’m scared that they are following a path where they maximize engagement versus providing utility. Facebook back in the days was definitely an amazing tool that you’d be crazy not to use. Today, not so much.
The one time I used booking.com I got screwed over. Their website is riddled with dark patterns and has probably been A/B tested into oblivion. The tactic they used that screwed me over was that they advertised 100% refunds on last minute cancellations. I used booking.com for this exact reason as I didn’t know if I’d be staying the night in the city I was driving past. Well turns out I didn’t need the booking but whe…
10 people are reading this comment right now, 3 people have upvoted it. And it's you, dear HN folks, who implements all this.
The one time I used booking.com I got screwed over. Their website is riddled with dark patterns and has probably been A/B tested into oblivion. The tactic they used that screwed me over was that they advertised 100% refunds on last minute cancellations. I used booking.com for this exact reason as I didn’t know if I’d be staying the night in the city I was driving past. Well turns out I didn’t need the booking but whe…
Booking.com is a great site for finding hotel rooms, provided you use it only for this reason and then go direct to the hotel's own site.
The one time I used booking.com I got screwed over. Their website is riddled with dark patterns and has probably been A/B tested into oblivion. The tactic they used that screwed me over was that they advertised 100% refunds on last minute cancellations. I used booking.com for this exact reason as I didn’t know if I’d be staying the night in the city I was driving past. Well turns out I didn’t need the booking but whe…
They exist for EU users of booking.com And several of the dark patterns don't. Because of fairly mild regulations that protect the consumer. Draw your own conclusions here.
I'm using booking as it has a great UI and genius + Amazon Prime give me by far the best prices. I haven't found any alternative yet.
Hotels.com. You get no dark patterns and shady practices as bonus.
Except the refund never came. So, we contacted booking.com and have been passed between support personnel for months. At some point they wanted months of our bank transcripts (which I rejected because of privacy issues, I don't trust such a company to securely handle/erase them). After five months, we just accepted the loss.
(Customer service can be good. E.g. recently Apple double charged Apple Care. I had someone on the phone within minutes and I got a personal contact within their financial department that I could message or leave voice mails for. They were very helpful in the whole process of getting the money back.)
I'm using booking as it has a great UI and genius + Amazon Prime give me by far the best prices. I haven't found any alternative yet.