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It sounds like from the forum that some people rely on only the app, and Tesla markets this as an option. Seems like a big issue to push that feature and then for it to be down for hours.
Who the hell doesn't take their key with them? What if the phone battery dies?
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The first commenter that says they can't enter their car also said their keyfob died that morning. Bluetooth keys work but not all Tesla cars have those. Some cars unlock by phone via the app through an internet connection, it seems. I'm surprised remote unlocking is as easy as calling a number and convincing an operator that you're the owner. Another reason to avoid the brand, I suppose.
I have been locked out of my car before. I would be very pleased with the service where remote unlocking is as easy as calling a phone number and convincing the operator that you're the owner. Of course, that comes with one important condition: Tesla would have to be the one who absorbed the risk that the authentication was false and the car gets stolen.
Couldn't they just claim that "someone stole your identity" because that seems to works for banks and similar institutions?
So the car requires a remote connection to work? It took me long as heck to find a quality non-smart TV because I didn't want the lack of control, programmed obsolescence and shitty-ness of smart TV software. I wonder if I won't be able to have a proper quality car really owned and controlled by me in the future. EDIT: Ok, so it seems it supports a Keyfob. Then all is good.
I am curious what you mean by a proper quality car since all cars have governors which limit your speed or have computers in them that prevent you from fixing things yourself. Though I do agree with you that I wish these restrictions were lifted, I doubt it will ever happen. Only way is either building your own car or buying an old one without these "features"
I implore everyone to read this comment: https://news.ycombinator.com/item?id=29283262
Isn’t the title misleading? They cannot unlock through phone app but they can still unlock using the card.
It sounds like from the forum that some people rely on only the app, and Tesla markets this as an option. Seems like a big issue to push that feature and then for it to be down for hours.
I always assumed unlocking your Tesla with the phone would use Bluetooth, NFC, even ad-hoc but I never expected it to be dependent on a round-trip to a internet-connected server. That seems like a really crap design and ripe for security issues, especially since it seems the Tesla customer support team has the ability to unlock cars remotely too.
The first commenter that says they can't enter their car also said their keyfob died that morning. Bluetooth keys work but not all Tesla cars have those. Some cars unlock by phone via the app through an internet connection, it seems. I'm surprised remote unlocking is as easy as calling a number and convincing an operator that you're the owner. Another reason to avoid the brand, I suppose.
You probably want to avoid cars altogether if this bothers you. For basically all cars, there are far easier and less time consuming methods to unlock the doors.
In general: always carry the key with you; it's a slim card that goes in your wallet. Or use your phone's Bluetooth. I've only used the remote unlock once and that was to let a family member in where I couldn't go with them. I've also only had to use the card once, and that was when my phone's BT was having trouble.
If anyone is really stranded because of this (and is able to post on a forum about it), that must be some really bad luck: no fob, no Bluetooth despite a working phone, and no key.
Earlier quoted context omitted.
I have been locked out of my car before. I would be very pleased with the service where remote unlocking is as easy as calling a phone number and convincing the operator that you're the owner. Of course, that comes with one important condition: Tesla would have to be the one who absorbed the risk that the authentication was false and the car gets stolen.
> Tesla would have to be the one who absorbed the risk that the authentication was false and the car gets stolen. Couldn't they just claim that "someone stole your identity" because that seems to works for banks and similar institutions?
Unlocking through the app requires server and phone cell signal. Phone (Blutooth) unlocking and key card unlocking do NOT require connectivity. That would be dumb, phone cell signal doesn't work everywhere. Source: I have a Model 3, and frequently park in locations with 0 cell coverage.
I can't connect to Tesla from the app, but I just walked to my car and was able to open the door just fine.