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The Startup CEO’s Guide to Customer Success and Onboarding

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Re: The Startup CEO’s Guide to Customer Success and Onboarding

#21
post #6

Earlier quoted context omitted.

This is a cool guide just in terms of organization and writing style. What previous examples did you take inspiration from?

Thanks so much! The team is thrilled with how it turned out... and our first marketing hire doesn't start until next week, so this was a bit of a grind. We looked at Clearbit's and Productboard's ebooks, frankly. And then we worked with a designer on the PDF itself: http://nonfik.com/studio

Your designer did a great job. It's beautiful.

Re: The Startup CEO’s Guide to Customer Success and Onboarding

#22

Earlier quoted context omitted.

The parent comment wasn't flattering, but it also wasn't unfair. I did not read the guide, but did read the titles and summary info looking for the section that outlines the solution to the problem that is presented. It was not there. If it was, none of the titles indicated that it was. Given how nicely the guide is presented, I'm confident that the answer is not there. No need to read the guide.

Appreciate your feedback, we will look into the titles and summaries to better explain the value inside each chapter. Sorry you feel nice design devalues information.

Nice design indicates high-value information. The high-value information is what I was expecting, given the nice design.

The high-value information is not there.

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