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FB users buying Oculus VR headsets to get customer service prioritization

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Re: FB users buying Oculus VR headsets to get customer service prioritization

#21

Post by wsc981 »

0des wrote: post #10
jeremyis wrote: post #6

Earlier quoted context omitted.

This recall is only for the foam face insert. It's removable and probably very inexpensive to make / replace. Oculus is sending free replacements to folks. I am an avid Quest 2 user since ~October. I play Population:one and _love_ it. It's a team-based Battle Royale. I am just blown away by how much fun and social it is. It's been a godsend during the pandemic. The Quest 2 is only $300 - I strongly recommend it!

Does this model require an FB account to be used as intended?

From what I read there’s an enterprise Oculus Quest 2 model that is more expensive but doesn’t require a Facebook account.

Re: FB users buying Oculus VR headsets to get customer service prioritization

#22

Post by polyomino »

jrm4 wrote: post #9

Microsoft saw the concept of touchscreens and bought out "Surface" around 2003ish; and as a result, we didn't get widespread touchscreens until about a decade or so later. FB buying Oculus feels exactly like that for VR.

VR is more widespread than it would have been had FB stayed away and not subsidized it. They make up over 50% of VR hardware on steam now.[1]

[1]https://store.steampowered.com/hwsurvey

Re: FB users buying Oculus VR headsets to get customer service prioritization

#23

Post by zlsa »

wsc981 wrote: post #21
0des wrote: post #10

Earlier quoted context omitted.

Does this model require an FB account to be used as intended?

From what I read there’s an enterprise Oculus Quest 2 model that is more expensive but doesn’t require a Facebook account.

But it doesn't have access to the consumer-facing store and is intended solely for internal business usage (for example, employee training and the like.)

Re: FB users buying Oculus VR headsets to get customer service prioritization

#24

Post by shoeshoeshoey »

FB had an internal help system called "Oops". It was meant for employees to get help for friends they knew in real life. It was discontinued not long ago (EDIT: maybe not according to a child comment). There were just too many requests for help.

Facebook has a corporate structure that simply will not prioritize any effort longer than 6 months unless a senior company executive (Mark, Sheryl) supports it. Even if it affects the bottom line - and there were plenty of examples where large customers could not spend significantly more money with Facebook because of software bugs - they won't do anything about it.

Re: FB users buying Oculus VR headsets to get customer service prioritization

#25

Post by jobigoud »

seumars wrote: post #20
jrm4 wrote: post #9

Microsoft saw the concept of touchscreens and bought out "Surface" around 2003ish; and as a result, we didn't get widespread touchscreens until about a decade or so later. FB buying Oculus feels exactly like that for VR.

Because Microsoft slowed down the development of tablets? Sorry, I’m not familiar with the story of the Surface

The original MS product called "surface" was a big table computer with a touch screen costing around $8K.

Re: FB users buying Oculus VR headsets to get customer service prioritization

#26

Post by dkonofalski »

bee_rider wrote: post #2

Huh. Well, I guess this does shift the individual from product to customer, although it seems like quite a drastic measure to take. The real moral I guess is, set up 2FA and maybe that trusted recovery person feature, whatever they call it.

Not really, considering that every person who used the trick didn't even open it and returned it immediately after getting their account recovered. Facebook already caught on to this.

Re: FB users buying Oculus VR headsets to get customer service prioritization

#27

Post by mortenjorck »

0des wrote: post #10
jeremyis wrote: post #6

Earlier quoted context omitted.

This recall is only for the foam face insert. It's removable and probably very inexpensive to make / replace. Oculus is sending free replacements to folks. I am an avid Quest 2 user since ~October. I play Population:one and _love_ it. It's a team-based Battle Royale. I am just blown away by how much fun and social it is. It's been a godsend during the pandemic. The Quest 2 is only $300 - I strongly recommend it!

Does this model require an FB account to be used as intended?

It does, but "requires a Facebook account" doesn't entirely capture the nature of Oculus' requirements. If, for instance, Twitter sold hardware that required a Twitter account, that would indeed be the beginning and end of it – create a new Twitter account for the hardware, and off you go.

What Oculus requires, however, is your Facebook account, as in the one you created over a decade ago and never use but is full of all your friends' pictures of their children and/or political memes.

Creating a separate account just for using the hardware is not only expressly forbidden, but can result in you being locked out of your device: https://www.tomshardware.com/news/oculus-quest-2-users-banne... And if you truly do not have an existing account, good luck convincing the algorithms of that.

Re: FB users buying Oculus VR headsets to get customer service prioritization

#29

Post by saddlerustle »

mortenjorck wrote: post #27
0des wrote: post #10

Earlier quoted context omitted.

Does this model require an FB account to be used as intended?

It does, but "requires a Facebook account" doesn't entirely capture the nature of Oculus' requirements. If, for instance, Twitter sold hardware that required a Twitter account, that would indeed be the beginning and end of it – create a new Twitter account for the hardware, and off you go. What Oculus requires, however, is your Facebook account, as in the one you created over a decade ago and never use but is full of…

The same is true of an Xbox and a Microsoft account. The sign up flow requires a full name and the ToS requires you not to give false information.
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