Live data from Hacker News

We replaced rental brokers with software and filled 200 vacant apartments

caretaker.com

21–30 of 593 posts

Re: We replaced rental brokers with software and filled 200 vacant apartments

#21

Earlier quoted context omitted.

It's good that there's no surprise fees, but they're still being paid. It's like anything, the value is just hidden in the price of the product now, rent in this case.

The landlord can decide if it's worth paying them then

If the landlord pays a fee equal to a percentage of the rent you will be paying them if you rent there. If they are pervasively popular in your market you wont have much choice but to pay them as well.

Re: We replaced rental brokers with software and filled 200 vacant apartments

#22
post #6

Would love something like this to kill (or at least severely maim) the broker industry in NYC. 0 value added at the cost of 10-15% of yearly rent.

Lettings fees were banned in Scotland a while back, I think they're now also illegal in England and Wales too.

Re: We replaced rental brokers with software and filled 200 vacant apartments

#23
post #9
post #6

Would love something like this to kill (or at least severely maim) the broker industry in NYC. 0 value added at the cost of 10-15% of yearly rent.

If I’m not mistaken, didn’t NYC enact a law last year that bans landlords from charging tenants the broker fee?

It was a state law that capped application fees at $20 or something, and some authority interpreted that as broker's could no longer charge fees to tenants, but then the real estate brokers association was granted a stay + the court eventually decided in their favor.

Re: We replaced rental brokers with software and filled 200 vacant apartments

#24

I lived in a UDR apartment property for the past 3+ yrs. They first had 2 full-time sales persons on site. That went down to one, then to zero. Now they lease based on GOOD 3d drawings of apartments, virtual showings, and easy Docusign based lease agreements. You can check it out here: https://www.udr.com/washington-dc-apartments/arlington/cresc... No value seems to have been lost in going from humans to software. Ye…

Virtual viewing is not a full solution for me. The plus is it helps me weed out places I'm sure I'm not interested in but I still need to see the real place before I rent.

The virtual version of the place might not represent the actual place. There's no easy way to check noise levels, lighting, ambiance, etc. And further, it's far easier to scam people with virtual showings. I had one yesterday where they sent a matterport tour link and claimed I couldn't see the place for real because they had a son and 3 friends die from COVID so "please understand, no in person showings". After looking into details it became clear it was a scam.

Re: We replaced rental brokers with software and filled 200 vacant apartments

#25

I lived in a UDR apartment property for the past 3+ yrs. They first had 2 full-time sales persons on site. That went down to one, then to zero. Now they lease based on GOOD 3d drawings of apartments, virtual showings, and easy Docusign based lease agreements. You can check it out here: https://www.udr.com/washington-dc-apartments/arlington/cresc... No value seems to have been lost in going from humans to software. Ye…

As a tenant I want to personally inspect the unit I’m renting. A 3D virtual tour won’t tell me if there’s low water pressure, a slow hot water heater, a stinky garbage bin outside the window or creaky floors.

Re: We replaced rental brokers with software and filled 200 vacant apartments

#26

> Renters would pay us to take over the remainder of their lease obligation, we'd find a new qualified tenant and get the landlord's approval for a lease transfer or sublease. If we weren't able to find a new tenant, we'd pay the rent until the end of the lease. Also pretty nice that you do that, but one thing I would recommend is immediately not allow any landlords that require such evil practices and be banned from…

What is the evil practice?

Re: We replaced rental brokers with software and filled 200 vacant apartments

#27
post #6

Would love something like this to kill (or at least severely maim) the broker industry in NYC. 0 value added at the cost of 10-15% of yearly rent.

Yeah it's pretty atrocious. They're so useless. It's such a feel-bad experience working with them, knowing they're not helping at all, and knowing you have to pay them thousands of dollars if you want the apartment - for nothing.

What's worse is when they try to pretend like you're actually getting value for the crazy fee they charge.

"Now, I'm you're broker so if there are any problems throughout the lease, feel free to contact me. This isn't just a one time thing!"

We literally emailed/called him two weeks later and he ghosted us.

When we were moving out of our apartment when our lease was up, he was around showing another unit, introduced himself, asked us how long we lived there, etc

Re: We replaced rental brokers with software and filled 200 vacant apartments

#29
post #26

> Renters would pay us to take over the remainder of their lease obligation, we'd find a new qualified tenant and get the landlord's approval for a lease transfer or sublease. If we weren't able to find a new tenant, we'd pay the rent until the end of the lease. Also pretty nice that you do that, but one thing I would recommend is immediately not allow any landlords that require such evil practices and be banned from…

What is the evil practice?

Well, it's either requiring rent to be paid throughout the entire lease term or not allowing leases to be randomly transferred to unqualified tenants. Does it really matter at that point which one GP meant?

Re: We replaced rental brokers with software and filled 200 vacant apartments

#30

I lived in a UDR apartment property for the past 3+ yrs. They first had 2 full-time sales persons on site. That went down to one, then to zero. Now they lease based on GOOD 3d drawings of apartments, virtual showings, and easy Docusign based lease agreements. You can check it out here: https://www.udr.com/washington-dc-apartments/arlington/cresc... No value seems to have been lost in going from humans to software. Ye…

I lived in DC and NOVA for 8+ years (including at UDRs Shirlington property) and never felt I needed a broker when apartment hunting.

Now that was about 5 years ago, so the market might have changed.

Post reply on HN