Live data from Hacker News

Klarna users are being signed in to random accounts

twitter.com

21–30 of 517 posts

Re: Klarna users are being signed in to random accounts

#22

Their German counterpart, Sofortüberweisung, didn't properly blacklist test credentials given out by banks e.g. to developers in the beginning, so people could simply use those and pay for goods and services with fake accounts. For me there are so many red flags with all these services, as they basically "steal" your credentials to log into your online banking. And while they claim that they only use the credentials…

Hear hear, I used Klarna (not by choice) and it surprised me they would feign being me in interactions with my bank. Exactly the type of behavior techies are trying to teach the older generations to NOT fall for.

With this, we know that Klarna's software quality is papier-mâché level. I am happy I refused to let Klarna have my account authorization.

Re: Klarna users are being signed in to random accounts

#23
I worked in a project over 10 years ago where something very similar happened!

We had built and authentication service that, among other things, was used by a SyncML service that was used back in the day of feature phones to syncs contacts etc. You can imagine that getting someone else's contacts on your phone isn't exactly ideal. This was how we came to know about the problem, from customers getting other customers data!

The error was caused by a CDN switch. Our instructions to the the CDN team responsible for the switch was "Make sure the CDN honors our cache headers, if our HTTP responses say something can be cached do so, if they say that the response should not be cached then don't". We were in at least three meetings where we repeated this mantra.

I believe that the CDN team thought that they had setup the CDN correctly but they had missed an edge case. The CDN was in fact setup to cache even uncacheable responses, and served those, _only_ when it could not reach our servers.

So if there was a traffic spike and the CDN determined that our authentication servers were unreachable it would fall back to serving data that should never have been cached in the first place! Happily returning tokens to random users that had authenticated just before the traffic spike...

Re: Klarna users are being signed in to random accounts

#24

MS Exchange outlook web interface sometimes showed me completely unrelated mailbox content upon login: folders, list of messages, read status, subjects, etc. Trying to open email never worked though and the whole problem goes away after page refresh.

Sometimes I see my own mails before logging in for a short while in Outlook web app. They have some issues.

Re: Klarna users are being signed in to random accounts

#25

Lots of times when I’ve been buying things in e-shops I’ve been offered to pay using Klarna as a payment broker. But doing so has always been more confusing for me compared to “regular” payments with a credit card anywhere else, and has on overall been a negative experience for me. I really don’t understand why anyone would prefer to use them at all. What am I missing? Can anyone help me understand?

Not sure where you are located, but in Sweden, Klarna at the start (if I remember it correctly) only needed your 'personnummer'(social security number) to process payments.

Now I think they manage to track your devices so I only have to enter my postal code, and then I just click purchase, and it's all done.

They used to use really weird/dark patterns, to make you forget to pay and then pay huge fees to Klarna.

Nowadays as I've configured Klarna, it just subtracts the amount from my bank account, hassle free, and I don't have to do a bunch of reserach wether or not the website is credible.

Somewhat like Paypal, but smooother.

Re: Klarna users are being signed in to random accounts

#26
post #8

Huh, from the headline I was thinking it was intentional! Nothing but marketing fluff in the newsfeed yet, still waiting on an article that's not walled in Swedish(?).

Swedish is easy to translate with GT, here's a quick translation of the state news reporting,

"Users of the payment service Klarna's app testify about disruptions on Thursday. Anyone who logs in with a bank ID has in many cases been able to see other people's information, including payments and invoices.

- It is very serious and violates privacy, says David Bjurhede, one of many who noticed the disturbances.

Many who have logged in with a bank ID on Klarna's app have on Thursday morning been able to get to someone else's account, users tell SVT Nyheter.

David Bjurhede is one of those who noticed that it was possible to see another person's information in the app, including what purchases had been made and parts of the account number. - It is very serious and violates privacy and risk of fraud if you can find out user information so easily, he says.

Another user says that he discovered the error at 11 o'clock and that it was possible to take part of other people's information for about 20 minutes. - It was possible to see almost everything, parts of the card details and exactly what they had bought and what their finances look like at Klarna. It's a little scary. I have not been through it before and I think it should not happen, he says."

Re: Klarna users are being signed in to random accounts

#27
post #20

I suspect this might be request threading/confusion[0] issue similar to the one GitHub experienced a while back. This would explain why seemingly random user data is being returned. 0: https://github.blog/2021-03-18-how-we-found-and-fixed-a-rare...

We can only speculate, but what baffles me is that it happens for something so private, and for a company that is so rich. Do they not audit their code? Do they not risk assess these things? "Ah, storing user credentials in thread local storage, that sounds sane and bug-proof" said no auditor, ever.

Re: Klarna users are being signed in to random accounts

#28

Lots of times when I’ve been buying things in e-shops I’ve been offered to pay using Klarna as a payment broker. But doing so has always been more confusing for me compared to “regular” payments with a credit card anywhere else, and has on overall been a negative experience for me. I really don’t understand why anyone would prefer to use them at all. What am I missing? Can anyone help me understand?

I think the main selling point is being able to buy clothes and return the ones that don't fit without having to pay for the lot first, and get a refund later.

The same can be applied to a credit card though so it's not a strong argument

Re: Klarna users are being signed in to random accounts

#29

Their German counterpart, Sofortüberweisung, didn't properly blacklist test credentials given out by banks e.g. to developers in the beginning, so people could simply use those and pay for goods and services with fake accounts. For me there are so many red flags with all these services, as they basically "steal" your credentials to log into your online banking. And while they claim that they only use the credentials…

There have been some weird legal cases in Sweden where businesses and scammers have been freed after having signed in using other people's "BankID" to change retirement savings around or send cash.

Its the ID method I use for credits, pharmacies, health care, taxes, but was apparently not an ID so it's not id-hijacking.

Klarna has man in the middled my bank account before and performed a purchase and I've boycotting any company having them as the only payment option since.

OH, now I also remember Klarna adding credit in my name since they only needed my tax registered adress. I lived in a dorm so someone just used our public information to take out credits to order sneakers and could break into the crappy entry mailbox.

Re: Klarna users are being signed in to random accounts

#30

Lots of times when I’ve been buying things in e-shops I’ve been offered to pay using Klarna as a payment broker. But doing so has always been more confusing for me compared to “regular” payments with a credit card anywhere else, and has on overall been a negative experience for me. I really don’t understand why anyone would prefer to use them at all. What am I missing? Can anyone help me understand?

In Sweden you can use them to buy with an invoice which is a lot quicker than entering your credit card. That is probably the main selling point.

Sellers get paid immediately and they take care of making sure the customer pays.

Post reply on HN