21–30 of 603 posts
Doesn't this happen for every yearly plan that lets you pay in installments?
Cancelling the subscription over the phone was an absolute shit-show.
I truly resent Adobe as a company, but they have a monopoly on certain applications.
I was hit with this last year while struggling for funds. Upon seeing the cancellation fee, I simply reported my credit card lost, changed the contact details on my adobe account, and then just left the account to rot. Adobe will never see another dime from me.
FYI, this isn't always bulletproof. I got a new card number from my bank a couple years ago and was still charged for a subscription I had set up prior to that. I know the company involved wasn't doing anything shady because I run the company. I emailed Stripe (my payment processor) to find out how my subscription had migrated to the new card and they said that the feature had been added some time back. So even if yo…
Earlier quoted context omitted.
FYI, this isn't always bulletproof. I got a new card number from my bank a couple years ago and was still charged for a subscription I had set up prior to that. I know the company involved wasn't doing anything shady because I run the company. I emailed Stripe (my payment processor) to find out how my subscription had migrated to the new card and they said that the feature had been added some time back. So even if yo…
If you report your card lost/stolen, then there is no way anyone should ever be able to charge it again. Did you report your old card lost or did they issue a new one because it expired/etc?
Doesn't this happen for every yearly plan that lets you pay in installments?
And first of all, as the OP noted in the twitter thread, they believed they were doing a monthly subscription as advertised; the "yearly plan" interpretation is Adobe getting creative in the terms of service.
This is why you ALWAYS use a Privacy.com (or similar) virtual credit card with limited access to your bank account. It's the same as creating a separation between your API layer and DB layer. They shouldn't have unmitigated access. Anytime I start a trial, or pay for a service provider with a high likelihood of screwing me over—Privacy.com virtual card.
Privacy.com is amazing.
Earlier quoted context omitted.
FYI, this isn't always bulletproof. I got a new card number from my bank a couple years ago and was still charged for a subscription I had set up prior to that. I know the company involved wasn't doing anything shady because I run the company. I emailed Stripe (my payment processor) to find out how my subscription had migrated to the new card and they said that the feature had been added some time back. So even if yo…
If you report your card lost/stolen, then there is no way anyone should ever be able to charge it again. Did you report your old card lost or did they issue a new one because it expired/etc?
I wouldn't be surprised if Stripe enabled this functionality because with the chip migration, they would have otherwise lost tons of revenue (as would their vendors).
Earlier quoted context omitted.
If you report your card lost/stolen, then there is no way anyone should ever be able to charge it again. Did you report your old card lost or did they issue a new one because it expired/etc?
I seem to recall some credit card companies will reroute recurring charges for the old number to the new card.
I was hit with this last year while struggling for funds. Upon seeing the cancellation fee, I simply reported my credit card lost, changed the contact details on my adobe account, and then just left the account to rot. Adobe will never see another dime from me.
FYI, this isn't always bulletproof. I got a new card number from my bank a couple years ago and was still charged for a subscription I had set up prior to that. I know the company involved wasn't doing anything shady because I run the company. I emailed Stripe (my payment processor) to find out how my subscription had migrated to the new card and they said that the feature had been added some time back. So even if yo…
Earlier quoted context omitted.
FYI, this isn't always bulletproof. I got a new card number from my bank a couple years ago and was still charged for a subscription I had set up prior to that. I know the company involved wasn't doing anything shady because I run the company. I emailed Stripe (my payment processor) to find out how my subscription had migrated to the new card and they said that the feature had been added some time back. So even if yo…
Yep, this happend to me with a LinkedIn trial. I had my credit card changed but somehow LinkedIn was able to charge the new number, which defeated the entire point. Trying to contact LinkedIn revealed they don't have any humans to contact. They even have a fake "3 minutes until you can chat with someone" that always errors out. Chargeback to the rescue, but in the future I will just switch banks entirely.
Switching banks frequently can mess with your credit score, so I'd try not to do that too much (especially if you're considering buying a home/car/etc.).
Earlier quoted context omitted.
If you report your card lost/stolen, then there is no way anyone should ever be able to charge it again. Did you report your old card lost or did they issue a new one because it expired/etc?
My card was not lost, so I didn't report it. This was when the banks migrated to chip cards here in the US, and for whatever reason the new card had a different number. I wouldn't be surprised if Stripe enabled this functionality because with the chip migration, they would have otherwise lost tons of revenue (as would their vendors).