OVH CEO Octave Klaba apologizes and provides updates about SBG2 • Hacker News Board

Re: OVH CEO Octave Klaba apologizes and provides updates about SBG2

#21

Post by duxup » Fri, Mar 12, 2021, 4:40 PM UTC

cpncrunch wrote: post #20

imbusy111 wrote: post #4

The worst thing, in my opinion, is that there has been no communication from OVH directly to their customers. I am impacted and I have not received a single e-mail about the situation even now.

Octave has been putting out daily messages on twitter to customers explaining the situation.

Man I hate how that works.

I'll want to know what is going on with a thing and find out "oh they mostly post that kind of news on twitter" or "oh this person uses instagram", or "that news goes out via email", or youtube ... or ... who knows where ...

Like guises come on, where am I supposed to get information when you're using like 8 different channels and not consistently...

Re: OVH CEO Octave Klaba apologizes and provides updates about SBG2

#22

Post by Nextgrid » Fri, Mar 12, 2021, 4:51 PM UTC

imbusy111 wrote: post #4

The worst thing, in my opinion, is that there has been no communication from OVH directly to their customers. I am impacted and I have not received a single e-mail about the situation even now.

Their status page was also showing everything being fine in the affected datacenter at least until the next day.

Re: OVH CEO Octave Klaba apologizes and provides updates about SBG2

#23

Post by aaomidi » Fri, Mar 12, 2021, 4:53 PM UTC

cpncrunch wrote: post #20

imbusy111 wrote: post #4

The worst thing, in my opinion, is that there has been no communication from OVH directly to their customers. I am impacted and I have not received a single e-mail about the situation even now.

Octave has been putting out daily messages on twitter to customers explaining the situation.

Did the fire take out their database of customer emails too?

Re: OVH CEO Octave Klaba apologizes and provides updates about SBG2

#24

Post by rubenbe » Fri, Mar 12, 2021, 5:10 PM UTC

imbusy111 wrote: post #4

The worst thing, in my opinion, is that there has been no communication from OVH directly to their customers. I am impacted and I have not received a single e-mail about the situation even now.

I did get an email yesterday around 16h00 GMT. It was pretty generic, the only new thing it contained (for me at least) was the FAQ regarding this incident.

https://help.ovhcloud.com/en-gb/faq/strasbourg-incident/?xto...

Re: OVH CEO Octave Klaba apologizes and provides updates about SBG2

#25

Post by ARandomerDude » Fri, Mar 12, 2021, 5:11 PM UTC

duxup wrote: post #21

cpncrunch wrote: post #20

Earlier quoted context omitted.

Octave has been putting out daily messages on twitter to customers explaining the situation.

Man I hate how that works. I'll want to know what is going on with a thing and find out "oh they mostly post that kind of news on twitter" or "oh this person uses instagram", or "that news goes out via email", or youtube ... or ... who knows where ... Like guises come on, where am I supposed to get information when you're using like 8 different channels and not consistently...

This raises the question, "How could Octave be so tone-deaf?"

Re: OVH CEO Octave Klaba apologizes and provides updates about SBG2

#26

Post by yardstick » Fri, Mar 12, 2021, 6:06 PM UTC

BuildTheRobots wrote: post #11

aritmo wrote: post #6

The video was badly prepared. He was talking about datacentre names as if the audience are his own employees and are fully aware of the different buildings. He could at least have some graphics.

OVH deserve points for being one of the only hosting providers I know that make their entire network weathermap available to the public, showing all their global interconnects and then letting you channel it down to a per-DC level: http://weathermap.ovh.net/#europe

Interesting. Are there popular tools to build such diagrams or is this a bespoke creation? ie are they using scripts+graphviz directly or is there some middlewear doing things?

Re: OVH CEO Octave Klaba apologizes and provides updates about SBG2

#27

Post by mooneater » Fri, Mar 12, 2021, 6:26 PM UTC

He looks as exactly as stressed out and sleep deprived as you might expect given the circumstances.

Re: OVH CEO Octave Klaba apologizes and provides updates about SBG2

#28

Post by remram » Fri, Mar 12, 2021, 6:32 PM UTC

imbusy111 wrote: post #4

The worst thing, in my opinion, is that there has been no communication from OVH directly to their customers. I am impacted and I have not received a single e-mail about the situation even now.

I am not directly impacted (not running anything that is advertised as physically there) but emails have been taking multiple hours to arrive for days. It would be nice to have a way of knowing whether I should change my MX servers or not.

I think it's fine for them to take some time to fix their infrastructure, but if they could let me know, I can easily work around it. Incoming email is kind of difficult to monitor and needs to work...

[edit] 3 separate tickets in 3 days... it seems dishonest to keep opening/closing them rather than let us know the infra is unreliable for the foreseeable future http://travaux.ovh.net/?do=details&id=49451& http://travaux.ovh.net/?do=details&id=49504& http://travaux.ovh.net/?do=details&id=49530&

Re: OVH CEO Octave Klaba apologizes and provides updates about SBG2

#29

Post by remram » Fri, Mar 12, 2021, 6:34 PM UTC

cyberlab wrote: post #10

I'm glad they compartment their data centers. Having one data center for everything would be a big fail. I say this because you would be surprised at how many cloud services centralize everything in one spot.

Most cloud providers have availability regions and zones, with some services specifically having multi-region/multi-zone options (usually with extra cost). Is there any provider that hides this?

Re: OVH CEO Octave Klaba apologizes and provides updates about SBG2

#30

Post by karmakaze » Fri, Mar 12, 2021, 6:38 PM UTC

rubenbe wrote: post #24

imbusy111 wrote: post #4

The worst thing, in my opinion, is that there has been no communication from OVH directly to their customers. I am impacted and I have not received a single e-mail about the situation even now.

I did get an email yesterday around 16h00 GMT. It was pretty generic, the only new thing it contained (for me at least) was the FAQ regarding this incident. https://help.ovhcloud.com/en-gb/faq/strasbourg-incident/?xto...

Following some links, I saw

  SBG1 and SBG4: we are planning to bring these datacentres and the network room onlinenext week.
  SBG3: we are planning to bring this datacentre online in 1-2 weeks.

I'm not an OVH customer, are these building names? It seems a bit confusing that a datacentre doesn't correspond to an availability zone or is this typical at large scale?