Big Sur bug prevents upgrades to the next version • Hacker News Board

Re: Big Sur bug prevents upgrades to the next version

#21

Post by kashura » Fri, Dec 18, 2020, 3:52 PM UTC

My 2017 MBP got bricked trying to update to 11.1. Shut down for reboot, and never came back up. None of the troubleshooting steps worked. Apple won't budge since it was out warranty and wants $725 to fix it. They literally told me that maybe I should consider getting a new one. Such a joke.

Really stuck, tbh, as i'm not sure if I should just fix it or forget it and leave the macbook world.

Re: Big Sur bug prevents upgrades to the next version

#22

Post by zamalek » Fri, Dec 18, 2020, 3:55 PM UTC

kashura wrote: post #21

My 2017 MBP got bricked trying to update to 11.1. Shut down for reboot, and never came back up. None of the troubleshooting steps worked. Apple won't budge since it was out warranty and wants $725 to fix it. They literally told me that maybe I should consider getting a new one. Such a joke. Really stuck, tbh, as i'm not sure if I should just fix it or forget it and leave the macbook world.

Have you tried installing Linux on it? It's bricked already, worth trying to salvage.

Re: Big Sur bug prevents upgrades to the next version

#23

Post by eshack94 » Fri, Dec 18, 2020, 3:59 PM UTC

Does anyone know how Apple plans to solve this? I updated to 11.1 yesterday, so this is a concern for me going forward.

Re: Big Sur bug prevents upgrades to the next version

#24

Post by honest_josh » Fri, Dec 18, 2020, 4:17 PM UTC

Normal companies =>

  //HACK ALERT: Fix Big Sur update problem
  if ProductVersion = "11.1" && 
      RequestedProductVersion = "11.0.1" { 
      RequestedProductVersion = "11.1"
  }

Re: Big Sur bug prevents upgrades to the next version

#25

Post by hackshack » Fri, Dec 18, 2020, 4:18 PM UTC

kashura wrote: post #21

My 2017 MBP got bricked trying to update to 11.1. Shut down for reboot, and never came back up. None of the troubleshooting steps worked. Apple won't budge since it was out warranty and wants $725 to fix it. They literally told me that maybe I should consider getting a new one. Such a joke. Really stuck, tbh, as i'm not sure if I should just fix it or forget it and leave the macbook world.

Ugh, that’s terrible. AppleCare phone support can be hit-or-miss. You could try another rep. If you were up to it, you could book an appointment with a Genius at their store, and calmly but firmly lay out your case. Perhaps they would make it right, considering it’s destroying your satisfaction with their products. Failing that, you may be able to have it repaired less expensively by Louis Rossmann’s shop. (Not a customer, but I know they do these kinds of things.) Definitely reset the SMC and PRAM if you haven’t already, but I suspect the update might have borked the firmware on a chip. I’m just a random user though.

Re: Big Sur bug prevents upgrades to the next version

#26

Post by santraginean » Fri, Dec 18, 2020, 4:29 PM UTC

groobongithub wrote: post #15

chris_wot wrote: post #5

"Under certain conditions, macOS 11.0.1 and macOS 11.1 hosts are requesting the update server send the 11.0.1 update, instead of requesting the next available one." What conditions are these?

I can reliably reproduce the issue by asking the MDM to list updates on the client. That puts the device in a bad state until the next reboot. But even without the MDM taking action, the client can enter this state as long as it's enrolled in the MDM. My guess is there a background download/check that happens at an unspecified interval.

So this is an MDM-specific issue, then? The headline here on HN seems to imply it's an OS-wide issue that would affect all Big Sur users.

Re: Big Sur bug prevents upgrades to the next version

#27

Post by kashura » Fri, Dec 18, 2020, 4:33 PM UTC

zamalek wrote: post #22

kashura wrote: post #21

My 2017 MBP got bricked trying to update to 11.1. Shut down for reboot, and never came back up. None of the troubleshooting steps worked. Apple won't budge since it was out warranty and wants $725 to fix it. They literally told me that maybe I should consider getting a new one. Such a joke. Really stuck, tbh, as i'm not sure if I should just fix it or forget it and leave the macbook world.

Have you tried installing Linux on it? It's bricked already, worth trying to salvage.

It won't turn on at all. Completely dead.

Re: Big Sur bug prevents upgrades to the next version

#28

Post by kashura » Fri, Dec 18, 2020, 4:34 PM UTC

hackshack wrote: post #25

kashura wrote: post #21

My 2017 MBP got bricked trying to update to 11.1. Shut down for reboot, and never came back up. None of the troubleshooting steps worked. Apple won't budge since it was out warranty and wants $725 to fix it. They literally told me that maybe I should consider getting a new one. Such a joke. Really stuck, tbh, as i'm not sure if I should just fix it or forget it and leave the macbook world.

Ugh, that’s terrible. AppleCare phone support can be hit-or-miss. You could try another rep. If you were up to it, you could book an appointment with a Genius at their store, and calmly but firmly lay out your case. Perhaps they would make it right, considering it’s destroying your satisfaction with their products. Failing that, you may be able to have it repaired less expensively by Louis Rossmann’s shop. (Not a cus…

That's what I've been trying to do. Resetting SMC and PRAM did nothing. It's completely dead.

Re: Big Sur bug prevents upgrades to the next version

#29

Post by behnamoh » Fri, Dec 18, 2020, 4:36 PM UTC

Honestly I think it's a "feature" because as it goes, each new version of macOS introduces a bunch of problems that never existed before or should've been resolved during the beta version. The fact that Big Sur prevents from upgrading to future problematic versions is really a good thing :)

Re: Big Sur bug prevents upgrades to the next version

#30

Post by bufferoverflow » Fri, Dec 18, 2020, 4:38 PM UTC

kashura wrote: post #21

My 2017 MBP got bricked trying to update to 11.1. Shut down for reboot, and never came back up. None of the troubleshooting steps worked. Apple won't budge since it was out warranty and wants $725 to fix it. They literally told me that maybe I should consider getting a new one. Such a joke. Really stuck, tbh, as i'm not sure if I should just fix it or forget it and leave the macbook world.

Small claims court.