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The HubSpot Culture Code [slides]

network.hubspot.com

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Re: The HubSpot Culture Code [slides]

#22
post #12

There's literally an entire book on how this is all bullshit

Im HubSpot certified. They state that culture exists in all companies, but not all companies make a record of it.

Of course no one can stick to it all of the time, but it sets a baseline expectation.

I believe it is important in the age of Slack and Email at the dinner table with family that expectations of team members are set upfront.

Re: The HubSpot Culture Code [slides]

#23
post #12

There's literally an entire book on how this is all bullshit

Worth noting the book is from 2016. Some times it takes a punch in the gut to make a change, but that change is possible. See: Uber after they replaced their CEO.

I have no idea how things look at HS now, but I can't imagine it's exactly as bad as it was four years ago.

Re: The HubSpot Culture Code [slides]

#24
post #19
post #16

Earlier quoted context omitted.

What's it called?

https://en.wikipedia.org/wiki/Disrupted:_My_Misadventure_in_...

One of my favourite books. So fun. I read it at the same time than a few other coworkers and, sadly, we found ourselves in a very similar environment. From that point on we were just laughing around at every situation that resembled situations from this book.

Then we all left for our own health's sake.

Re: The HubSpot Culture Code [slides]

#25

That's nice. Thanks for sharing it. Expect loads of cynicism. I've found that talking about having Principles and Integrity in business and professional endeavors, usually results in being accused of "virtue signaling," which is ridiculous, as we are only talking about simple, basic, realistic human values; not some kind of Mother Theresa code. That said, it is extremely easy to let a focus on "culture" turn into a t…

[deleted]

Re: The HubSpot Culture Code [slides]

#27

That's nice. Thanks for sharing it. Expect loads of cynicism. I've found that talking about having Principles and Integrity in business and professional endeavors, usually results in being accused of "virtue signaling," which is ridiculous, as we are only talking about simple, basic, realistic human values; not some kind of Mother Theresa code. That said, it is extremely easy to let a focus on "culture" turn into a t…

Thanks for the warning. I hear you.

My direct experience is that there will be some that will be cynical -- that's OK.

A big lesson for me personally is that working on culture as a "product" is very useful. Collect customer feedback. Identify bugs. Categorize some things as "works as designed". Be transparent with your customers. And, of course, iterate, iterate, iterate.

Re: The HubSpot Culture Code [slides]

#28
post #12

There's literally an entire book on how this is all bullshit

Anyone in SV or a startup should 100% read Disrupted. The book is hilarious and does indeed show the complete and utter divergence between what Hubspot leadership et al.”say” what their culture is and how the culture is actually experienced.

Re: The HubSpot Culture Code [slides]

#29

Love the product, but this deck... jeez. It's like all this companies that claim that you're in the family and then this family ask you to leave. I've seen too much places with "culture" when in reality it's a toxic as hell.

I agree with you on that front.

In earlier versions of the deck, we actually explicitly called out that we are NOT a family. We are a team with a common goal. You don't get to choose your family, but you do get to choose your team.

h/t to Netflix for that original "team not a family".

Re: The HubSpot Culture Code [slides]

#30

That's nice. Thanks for sharing it. Expect loads of cynicism. I've found that talking about having Principles and Integrity in business and professional endeavors, usually results in being accused of "virtue signaling," which is ridiculous, as we are only talking about simple, basic, realistic human values; not some kind of Mother Theresa code. That said, it is extremely easy to let a focus on "culture" turn into a t…

> [...] as we are only talking about simple, basic, realistic human values; not some kind of Mother Theresa code.

The problem I've found in having these conversations is that, for some people, the moment you disagree with their "simple, basic, realistic human values", things turn toxic. Ie. it's not really a discussion, it's "these are my values and you either agree with them or you're a terrible person".

For example, I saw a comment thread on this board about Black Lives Matter. It had devolved to the point where one commenter said something like, "BLM means that you either believe that black lives literally matter or you do not.", which, obviously, is not true.

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