I vote for IRC ;)
A guide to live chat tools for startups
21–30 of 63 posts
Re: A guide to live chat tools for startups
#22Very timely article for me. I spent most of last week looking at live chat tools and also came to the same conclusion re ChatWoot (ie: good product + open source + lacking some features + but possibly extensible) We're moving off of Intercom. Great set of features - but the pricing is horrendous. I think live chat is more important than just the live chat. Using the chat widget for analytics, tracking, and automated…
Not sure if this is something you'd find useful, but we (Papercups) recently released a product on top of our live chat tool that allows you to view what your users are looking at in real-time while chatting with them :) Details: https://storytime.papercups.io/
Thanks for this - this is really cool - and I actually signed up for an account to look around based on an earlier comment.
Now can I get a programmatic hook into storytime? I suppose some competitor products would use this feature for an "AI Bot".
Re: A guide to live chat tools for startups
#23Our company recently "graduated" from Intercom's early-stage program. Intercom is a mediocre product but their pricing does not make sense whatsoever. I exchanged about 20 emails (while being very slow) with their account rep only to find out even they don't understand their own pricing. Here's some hot mess that's going on: * They A/B test their pricing page with completely different models. I've seen at least 3 dif…
Great post. Made my question my bill and start a twitter rant sharing some billing details.
1488$/month for a support chat software that is average
Re: A guide to live chat tools for startups
#24We use kayako.com and it is excellent!
Re: A guide to live chat tools for startups
#25Wish they would have factored in things like performance impact; Zendesk for example is by far the largest and longest-loading script on my website. I hate it. As soon as I find a truly lightweight live chat solution which doesn't suck balls, I'm gone.
Re: A guide to live chat tools for startups
#26Anyone know apps that include an SDK for iOS and Android. We've been stuck with intercom because we need to be able to send iOS and Android messages, and push notifications, for support.
Re: A guide to live chat tools for startups
#27I really really like Crisp. You can get the full package for $100, but even on the smaller one there is no limit on # of customers or seats (essential as we have a free offering used by many individuals, and we also want everyone to participate in conversations with users).
Re: A guide to live chat tools for startups
#28Drift's does about 10000000 things that Chatwoot doesn't do in terms of it's integration with sales tools and additional products that simplify sales workflows, which is the primary reason anyone should use Drift. If you aren't doing enterprise sales you shouldn't even be considering it.
Re: A guide to live chat tools for startups
#29Wish they would have factored in things like performance impact; Zendesk for example is by far the largest and longest-loading script on my website. I hate it. As soon as I find a truly lightweight live chat solution which doesn't suck balls, I'm gone.
You might be able to easily load it in parallel via an iframe.
Re: A guide to live chat tools for startups
#30Anyone know apps that include an SDK for iOS and Android. We've been stuck with intercom because we need to be able to send iOS and Android messages, and push notifications, for support.
Disclaimer: I work there. But LivePerson has iOS and Android SDKs with push notification support.