I wish the USA had laws mandating the usability of IoT hardware like this. Something like “right to repair,” but perhaps more aggressive.
Google stops selling Nest Secure, still offers support
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Re: Google stops selling Nest Secure, still offers support
#22I wish the USA had laws mandating the usability of IoT hardware like this. Something like “right to repair,” but perhaps more aggressive.
They should just have to buy back the hardware if they don’t support it anymore, for some reasonable time frame of support (10 years?)
Re: Google stops selling Nest Secure, still offers support
#23Earlier quoted context omitted.
I bought a nest secure system for my parents home since the system was more advanced then ADT and we already had the nest thermostat. I didn’t think Google would stop their support for the system since it was a hardware product and believed they were aiming for a HomeKit ecosystem. Hindsight, I was very wrong and I am now extremely disappointed. There is an obvious amount of opportunity here but I guess with all the…
They already killed one home automation system, Revolv, which was bought by Nest and then shut down. Bummer for the suckers who bought a $300 lifetime subscription. But yeah, I would have figured something they created under their own Google branding would have lasted longer. https://www.theverge.com/2016/4/4/11362928/google-nest-revol...
Can’t Believe Google didn’t refund the $300.
Re: Google stops selling Nest Secure, still offers support
#24Go with a vendor that's serious about comprehensive security.[1][2] Google/Nest just imports the hardware from China anyway. Cut out the middleman and buy direct. [1] https://www.facebook.com/PhilteqHikvision/videos/35218484261... [2] https://youtu.be/-gAUW5tW4eQ
Really, Hikvision is serious about security now?
Re: Google stops selling Nest Secure, still offers support
#25Earlier quoted context omitted.
I bought a nest secure system for my parents home since the system was more advanced then ADT and we already had the nest thermostat. I didn’t think Google would stop their support for the system since it was a hardware product and believed they were aiming for a HomeKit ecosystem. Hindsight, I was very wrong and I am now extremely disappointed. There is an obvious amount of opportunity here but I guess with all the…
They already killed one home automation system, Revolv, which was bought by Nest and then shut down. Bummer for the suckers who bought a $300 lifetime subscription. But yeah, I would have figured something they created under their own Google branding would have lasted longer. https://www.theverge.com/2016/4/4/11362928/google-nest-revol...
Google refunded the devices for 2 years after they shut it down.
Also Revolv was more of an acquihire, they shut it down almost immediately after they acquired it in 2016. You could say that Revolv failed. If google didn't purchase it they might have closed anyway with no refunds plus a bunch of people unemployed.
It sucks that it happened but I don't think your comment qualifies well what really transpired.
Re: Google stops selling Nest Secure, still offers support
#26Earlier quoted context omitted.
They already killed one home automation system, Revolv, which was bought by Nest and then shut down. Bummer for the suckers who bought a $300 lifetime subscription. But yeah, I would have figured something they created under their own Google branding would have lasted longer. https://www.theverge.com/2016/4/4/11362928/google-nest-revol...
Can’t Believe Google didn’t refund the $300.
Plot-twist. They did.
Re: Google stops selling Nest Secure, still offers support
#27Earlier quoted context omitted.
They already killed one home automation system, Revolv, which was bought by Nest and then shut down. Bummer for the suckers who bought a $300 lifetime subscription. But yeah, I would have figured something they created under their own Google branding would have lasted longer. https://www.theverge.com/2016/4/4/11362928/google-nest-revol...
Can’t Believe Google didn’t refund the $300.
It looks like they didn't originally plan to, but after the negative press and maybe involvement of the FTC, they did offer refunds:
http://www.theendofownership.com/blog/2016/7/14/ftcs-revolv-...
To clarify, the $300 wasn't a lifetime subscription fee, that was the whole price of the device which was sold with "lifetime subscription" as a major selling point compared to competitors with monthly fees.
Another similar story, Wink hubs were sold as not needing a subscription, and then added one later. Announced with 1 week warning, date was pushed back, but went into effect earlier this year. If you don't subscribe, it mostly stops working.
I can't imagine buying a non-subscription smarthome device unless they can be managed locally with Home Assistant or similar.
At least when you buy a device advertised with a subscription you know they have a business model. Except for certain companies where that business model is "We love to discontinue all of our projects."
Re: Google stops selling Nest Secure, still offers support
#28Homeasisstant + sensors or for simpler setup, smartthings + sensors. Works wonders.
Re: Google stops selling Nest Secure, still offers support
#29Wow. A short while ago I was evaluating home security systems and narrowed it to two. One of those was Nest.
I feel lucky today. I picked the other provider.
Re: Google stops selling Nest Secure, still offers support
#30Graveyard already updated: https://killedbygoogle.com/