There's one winner here: the law firm that puts together the class action.
Lightroom app update wipes users' photos and presets, Adobe says not recoverable
21–30 of 442 posts
Re: Lightroom app update wipes users' photos and presets, Adobe says not recoverable
#22Slight sidebar: it's so frustrating that Adobe made the new Lightroom some cloud based monstrosity. For photographers with serious workflows involving local disks, we're now relegated to "Lightroom Classic" which makes me feel like I'll be discontinued in N years from now. I hope they change course and drop this whole cloud thing, the yearly subscription model is bad enough.
They've also pulled off an incredibly hostile move for paid users of older Lightrooms - they're refusing to update it for 64bit-only OS X. The app itself is 64bit (in fact, the app itself is _only_ 64bit), but its licensing/installer components are not. So if you update OS X, it's not guaranteed that Lightroom (that you paid for) will run, or if it does, how long it will continue running for. This isn't some ancient…
Regardless of the apology, Adobe should not be allowed to simply dismiss that they deleted user files. In effect, due to Adobe negligence, they have destroyed user intellectual property. A signal and example needs to be made. Individual users can sue for damages -- lost value and opportunity -- illegal destruction of property.
The computer fraud and abuse act could also be applied for criminal charges -- Adobe misused and misappropriated their access to customer data and systems. Arguing that it was a "mistake" and "we are sorry" does not correct the damage done. If Adobe makes such a fuss over protecting their IP, then they should not be surprised when their customers do so also. There is a potential for a class action here as well. And Adobe is very profitable -- some legal team representing this case, even if pro bono, will be/become quite rich.
Moreover, telling people that they should have X, and Y, and Z, to protect themselves from the mistakes of rogue actors/apps, is simply a displacement of responsibility tactic.
Just because something illegal/damaging was "done with a computer" does not mean it was "ok" and "an apology is enough" -- now pay us for our services you miserable worm/user!
Re: Lightroom app update wipes users' photos and presets, Adobe says not recoverable
#23When the stock drops tomorrow I’ll pick it up because at the end of the day Adobe has whole industries by the balls.
Re: Lightroom app update wipes users' photos and presets, Adobe says not recoverable
#24There's one winner here: the law firm that puts together the class action.
Adobe needs to pay. And pay a lot! Make an example of them -- this kind of bullshit -- blame the user for everything -- needs to stop.
Re: Lightroom app update wipes users' photos and presets, Adobe says not recoverable
#25Earlier quoted context omitted.
They've also pulled off an incredibly hostile move for paid users of older Lightrooms - they're refusing to update it for 64bit-only OS X. The app itself is 64bit (in fact, the app itself is _only_ 64bit), but its licensing/installer components are not. So if you update OS X, it's not guaranteed that Lightroom (that you paid for) will run, or if it does, how long it will continue running for. This isn't some ancient…
Regardless of the apology, Adobe should not be allowed to simply dismiss that they deleted user files. In effect, due to Adobe negligence, they have destroyed user intellectual property. A signal and example needs to be made. Individual users can sue for damages -- lost value and opportunity -- illegal destruction of property. The computer fraud and abuse act could also be applied for criminal charges -- Adobe misuse…
Software licenses always disclaim any warranty, implied or explicit, it's all "AS IS" and you accept it when you click that Accept button upon installation.
And honestly, it's good this way. If you want to secure your photos, make backups yourself or sign a contract with some company that will guarantee something. But once they are liable and can be sued, the service will be astronomically expensive.
Re: Lightroom app update wipes users' photos and presets, Adobe says not recoverable
#26CaptureOne is a great product if anyone is looking for alternatives at this time. No BS subscriptions, just a license.
Re: Lightroom app update wipes users' photos and presets, Adobe says not recoverable
#27There's one winner here: the law firm that puts together the class action.
Was there any warranty? I guess the license is the bog standard everything disclaimed, all "as is" type.
Re: Lightroom app update wipes users' photos and presets, Adobe says not recoverable
#28Obviously this is a screw up on Adobe's part, but this is a good time to remind everyone that if you're not backing up your data, then it must not be very important to you. Back up your stuff! You never know when something unexpected will cause you to lose it!
And when you pay for a service that boasts online backups beware. They are just other people's computers.
> the latest update to the Lightroom app for iPhone and iPad inadvertently wiped users’ photos and presets that were not already synced to the cloud
Re: Lightroom app update wipes users' photos and presets, Adobe says not recoverable
#29Obviously this is a screw up on Adobe's part, but this is a good time to remind everyone that if you're not backing up your data, then it must not be very important to you. Back up your stuff! You never know when something unexpected will cause you to lose it!
Seriously, what if the device breaks, is lost, stolen, you accidentally delete things etc? These photos were not synced, they were just on one device... Anything that is just on one device can disappear any day for any reason and you shouldn't be surprised.
Re: Lightroom app update wipes users' photos and presets, Adobe says not recoverable
#30Slight sidebar: it's so frustrating that Adobe made the new Lightroom some cloud based monstrosity. For photographers with serious workflows involving local disks, we're now relegated to "Lightroom Classic" which makes me feel like I'll be discontinued in N years from now. I hope they change course and drop this whole cloud thing, the yearly subscription model is bad enough.
Apparently they're doing pretty well. Don't expect them to change course. But this created the opportunity for others. I have migrated to Affinity photo + Capture One. No regrets.
How did you find the migration? I’ve been resisting Lightroom upgrades as I don’t want the cloud stuff. But as raw support for new cameras falls off it’s getting harder since the two step DNG import is such a pain.
Moving to Capture One or something else seems worthwhile. Tried Darktable but wasn’t a big fan.