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Microsoft Outlook is crashing worldwide with 0xc0000005 errors

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Re: Microsoft Outlook is crashing worldwide with 0xc0000005 errors

#21

Post by marricks »

marricks wrote: post #14

I wonder if large companies get more of a pass with outages then small ones? Bias towards authority in a way. If a service has a big enough base an outage could almost seem like a pass for everyone. “Oo couldn’t do that this morning GITHUB was down.” Whereas if my small GitLab server was down bosses could be “well why aren’t we on GitHub like everyone else, it’s up now?” When google calendar was down a bit ago I trie…

I think an interesting counterpoint to my observation is Firefox claimed they lost a lot of users because Google services just broke in odd ways only on Firefox so users moved to Chrome.[1]

My counter to that would be, even though Firefox was and is a big company it's easy to change. A lot of services like Outlook, Chrome, or Gmail or just downright colossal at this point. Changing from Gmail isn't easy because of all the other services and logins associated with it.

Not to mention, Gsuite, GitHub, Outlook, and such are all very corporate. Higher ups make the decision as to when to use these often enough, so you can't just say "this has kind of failed us a couple times lets try something else".

So all in all, I still stand by my point, entrenched big companies probably get more of a pass.

[1] https://www.zdnet.com/article/former-mozilla-exec-google-has...

Re: Microsoft Outlook is crashing worldwide with 0xc0000005 errors

#22

Post by duxup »

marricks wrote: post #14

I wonder if large companies get more of a pass with outages then small ones? Bias towards authority in a way. If a service has a big enough base an outage could almost seem like a pass for everyone. “Oo couldn’t do that this morning GITHUB was down.” Whereas if my small GitLab server was down bosses could be “well why aren’t we on GitHub like everyone else, it’s up now?” When google calendar was down a bit ago I trie…

Do they get more of a pass?

I don't really know of any small services I gave up on because of outages more or less than I would for any other service regardless of company size....

The complexity of a product probably makes folks less likely to 'walk away' but I'm not convinced they do more or less for any other given company based on size alone.

Re: Microsoft Outlook is crashing worldwide with 0xc0000005 errors

#23

Post by ocdtrekkie »

It's worth noting that this appears solely to be a failure with Office 365/Click-to-Run-based installations. If you buy your software instead of subscribing to it, and service Office with traditional Windows Update mechanisms... everything is fine today.

This is what happens when you rip out well-tested IT infrastructure that has a reasonable update distribution process and entrust the cloud to update your software for you.

Re: Microsoft Outlook is crashing worldwide with 0xc0000005 errors

#24

Post by neogodless »

stkai wrote: post #12

If you're on Office 365, the Outlook web client is great ( https://outlook.office.com ). In fact, I haven't used the full client since 2015, except for rare cases. Or, you can enjoy the quiet while email is down :)

... apparently you have to know that your (personal) Office 365 account is no good here? I thought maybe Microsoft cleaned up their confusing mess of logins a few years back. Perhaps not!

> You can't sign in here with a personal account. Use your work or school account instead.

Of course it works if you instead go to https://www.outlook.com/

Re: Microsoft Outlook is crashing worldwide with 0xc0000005 errors

#25

Post by csydas »

stkai wrote: post #12

If you're on Office 365, the Outlook web client is great ( https://outlook.office.com ). In fact, I haven't used the full client since 2015, except for rare cases. Or, you can enjoy the quiet while email is down :)

Would have to disagree. With any ad/tracking protection or non-chromium based browsers, the web client is not very good. For MacOS, it constantly requires reloads in order to get different folders, emails, or other basic functionality (Calendar, Categories, etc) to work correctly. The text editor is completely random in what it decides to do with formatting, links automatically have a gigantic preview link inserted into the text body, the UI is very much so different than the Outlook Client UI and does not port over any of the Outlook Client items (this is more a design decision in general from Microsoft on what is client side vs what is server side...)

The Web Client in its current form is functional, in that I can write and receive emails, but the experience is greatly diminished. Don't mistake me for liking the Outlook client (I am a very modest email user, no more than 400 some per day + a Tetris-style calendar), but this load crashes the client on a daily basis, on start up it takes a good 30 seconds before the client becomes responsive (with multiple local profile rebuilds), and sometimes just crashing randomly when reading certain HTML formatted emails.

Outlook is an exercise in frustration in general that unfortunately my entire company has built its foundation upon. The core ideas are great, but the execution on all fronts is awful. I'm actually almost disappointed when I open the mobile app and it __hasn't completely changed some UI/UX element__ as daily changes are the norm for me.

(all this being said, I'm shocked that Gmail somehow took Outlooks unusualness as a challenge and designed a worse UI/UX experience...)

Re: Microsoft Outlook is crashing worldwide with 0xc0000005 errors

#26

Post by mysterydip »

ocdtrekkie wrote: post #23

It's worth noting that this appears solely to be a failure with Office 365/Click-to-Run-based installations. If you buy your software instead of subscribing to it, and service Office with traditional Windows Update mechanisms... everything is fine today. This is what happens when you rip out well-tested IT infrastructure that has a reasonable update distribution process and entrust the cloud to update your software f…

But the salesguy said these things wouldn't happen!

Re: Microsoft Outlook is crashing worldwide with 0xc0000005 errors

#27

Post by teh_klev »

miles wrote: post #2

You can roll back to the previous version to restore access[1]: "%Programfiles%\Common Files\microsoft shared\ClickToRun\officec2rclient.exe" /update user updatetoversion=16.0.12827.20470 [1] https://www.reddit.com/r/sysadmin/comments/hrq0mn/outlook_im...

The article does actually point this out near the end.

Re: Microsoft Outlook is crashing worldwide with 0xc0000005 errors

#28

Post by gred »

marricks wrote: post #14

I wonder if large companies get more of a pass with outages then small ones? Bias towards authority in a way. If a service has a big enough base an outage could almost seem like a pass for everyone. “Oo couldn’t do that this morning GITHUB was down.” Whereas if my small GitLab server was down bosses could be “well why aren’t we on GitHub like everyone else, it’s up now?” When google calendar was down a bit ago I trie…

I agree, but I think there's also a bit more to it.

Thinking specifically of cloud infrastructure, if you run your systems on infrastructure that is also used by your largest partners and customers, then your outages will tend to coincide, so (a) nobody cares that you're down because they're down too, and (b) even if they did care, they're busy enough worrying about their own systems that they have less time to come at you.

An example would be a company specializing in Shopify "apps" running their systems on GCP because that's where Shopify runs... if GCP goes down then Shopify itself is also likely down as well, and you'll get more mileage out of the "sorry, GCP is down" justification (if it's even needed).

Re: Microsoft Outlook is crashing worldwide with 0xc0000005 errors

#29

Post by miles »

teh_klev wrote: post #27
miles wrote: post #2

You can roll back to the previous version to restore access[1]: "%Programfiles%\Common Files\microsoft shared\ClickToRun\officec2rclient.exe" /update user updatetoversion=16.0.12827.20470 [1] https://www.reddit.com/r/sysadmin/comments/hrq0mn/outlook_im...

The article does actually point this out near the end.

The article was edited to add the directions well after my comment.

Re: Microsoft Outlook is crashing worldwide with 0xc0000005 errors

#30

Post by jacob019 »

fortran77 wrote: post #9

Yup! I just updated Windows and got a crash. Relaunched it and it was ok Faulting application name: OUTLOOK.EXE, version: 16.0.13001.20266, time stamp: 0x5ef2a169 Faulting module name: mso98win32client.dll, version: 0.0.0.0, time stamp: 0x5ef2771f Exception code: 0xc0000005 Fault offset: 0x00000000000beef2 Faulting process id: 0x3be0 Faulting application start time: 0x01d65ad25f628bf7 Faulting application path: C:\Pr…

Blame it on beef
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