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Walmart employees are out to show its anti-shoplifting AI doesn’t work

arstechnica.com

21–30 of 102 posts

Re: Walmart employees are out to show its anti-shoplifting AI doesn’t work

#21
post #5

False Positives don't matter. It's all about mitigating False negatives enough to lower shrinkage and justify the costs of the software.

False positives may cost more than the items being protected in diverse costs.

It seems that the self service kiosk just stops functioning if it thinks something is wrong.

I'm not sure how many high intensity "you're stealing!" confrontations really occur.

Re: Walmart employees are out to show its anti-shoplifting AI doesn’t work

#22
post #6
post #2

As someone who has inadvertently stolen from Walmart on more than one occasion, I cant attest that their anti-shoplifting AI does not work.

How does one inadvertently steal?

Technically you can't, as being inadvertent means you lack the mens rea to commit theft. More colloquially it is used to describe any accidents in your favor with terms of paying for purchases. Forgetting to scan an item, accidentally having two items get stuck together and only scanning one, and similar incidents.

Re: Walmart employees are out to show its anti-shoplifting AI doesn’t work

#25
post #5

False Positives don't matter. It's all about mitigating False negatives enough to lower shrinkage and justify the costs of the software.

False positives may cost more than the items being protected in diverse costs.

True, and the big ticket stuff at Walmart has additional protections that lower the need to risk a false positive on things like a candy bar or a shirt.

Re: Walmart employees are out to show its anti-shoplifting AI doesn’t work

#26
post #5

False Positives don't matter. It's all about mitigating False negatives enough to lower shrinkage and justify the costs of the software.

False positives leads to customer waiting and/or having to hire more staff to assist.

I know when the shops near me (UK) started rolling out automated checkouts I'd avoid the shops that had poorly calibrated systems that required frequent interventions because it was extremely annoying. False positives certainly had revenue implications for those shops.

Re: Walmart employees are out to show its anti-shoplifting AI doesn’t work

#27
I mean, presumably Wal-Mart has excellent statistics on "shrinkage" from regular inventory checks like any store, as well as recording how often shoplifters are caught, and so they have clear data as to whether or not Everseen is an improvement or not.

And I don't understand what this has to do with COVID-19 at all in the article.

Finally, what do employees care about theft? It's not coming out of their paycheck. False positives from an anti-theft system seems like a small job nuisance at best -- not something to whistleblow with a "slickly produced video".

Nothing about this article makes sense to me, unless it's motivated by an Everseen competitor -- whether another company or an internal division of Wal-Mart that thinks they have a better solution. In either case, why would the general public care at all?

Re: Walmart employees are out to show its anti-shoplifting AI doesn’t work

#28
post #6
post #2

As someone who has inadvertently stolen from Walmart on more than one occasion, I cant attest that their anti-shoplifting AI does not work.

How does one inadvertently steal?

I imagine it happens all of the time with self checkout.

Re: Walmart employees are out to show its anti-shoplifting AI doesn’t work

#29

There is a lot of information in the article but little to draw a conclusion from. They bring up examples where the AI failed, but that alone does not indicate it doesn't work. An AI that fails to recognize some thefts but does recognize others can still be considered to work as long as enough thefts are caught. Imperfect, but given the low cost of a failure relative to not using an AI, imperfection seems quite toler…

It may very well be true, and in fact reasonable that there's a lot of false positives and that 'it was designed that way' due to obviously an inherently higher error rate.

So it's really a that the parameters of the tech are overlapping poorly with the parameters of customer convenience, perception, treatment, and other aspects of the next consumer experience and op. costs.

This is probably a great example of understanding the limitations and special needs of AI in the real world. It's not magic, it's just 'some magic' that we have to develop processes to work with.

Re: Walmart employees are out to show its anti-shoplifting AI doesn’t work

#30

There is a lot of information in the article but little to draw a conclusion from. They bring up examples where the AI failed, but that alone does not indicate it doesn't work. An AI that fails to recognize some thefts but does recognize others can still be considered to work as long as enough thefts are caught. Imperfect, but given the low cost of a failure relative to not using an AI, imperfection seems quite toler…

It is a bit strange how the in-house and other competitor is also mentioned, Walmart are big on data warehousing and management, in a lot of cases they are pushing innovation and r&d, in some cases for decades. This article needs to show a more detailed analysis of when it does actually work, a fraud KPI ?, or something else besides some anonymous complaints.

You can trick any system, but that's not telling on it's overall effectiveness.

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