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YouTube accidentally permanently terminated my account

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Re: YouTube accidentally permanently terminated my account

#21

Post by Others »

I love Google's products, and I put up with the fact that they harvest my data. But to have such terrible support for their services is absolutely ludicrous. I've seen too many stories of people losing their content, email addresses, services they rely on, or livelihoods. All because Google is too cheap to provide a reasonable way for customers to talk to a person about their problem.

I understand this is expensive and hard, but to be a company worth 100s of billions, and still neglect this is unacceptable. I think that there is a social responsibility that comes with running such a large and important web service, a responsibility that Google is neglecting.

Re: YouTube accidentally permanently terminated my account

#22

Post by dehrmann »

The problem isn't so much that this happened. Account terminations are usually manual processes, so from time to time, a human's going to do the wrong thing. The real problem is that there's no recourse, and you get trapped in a customer (or non-customer, so Youtubers don't even pay?) service maze.

Re: YouTube accidentally permanently terminated my account

#24

Post by grishka »

wegs wrote: post #9

Which is why I would never trust Google for any business functions. These things happen all the time with Google. The model is based on your value being your ad revenue. If the cost of support outweighs your future ad revenue, which it always does, you're ignored. Everything is automated, and no matter what bad decision the machine makes, you can't appeal. Unfortunately, that attitude translates to GSuite for Busines…

Actually, when it comes to getting any kind of support from Google, connections are of paramount importance. I've seen countless stories of people having problems with their Google Play developer accounts, for example being terminated for no reason and hitting the wall trying to appeal the way they suggest. Yet, if you know anyone from Google's developer relations, you'll usually have all your issues figured out in no time by emailing them. They're really nice guys.

Of course it shouldn't be like this, but that's the way it's been for as long as I've been an Android developer.

Re: YouTube accidentally permanently terminated my account

#27

Post by JPKab »

WayToDoor wrote: post #15

The fact that the only support you get from Google is if your HN post is upvoted enough to go to the frontpage should be something that would be a red flag to any business. Guess Google don't care, support cost money, and you can't add ads in there.

True story I had a major issue where a new Google cloud service was restarting instances that were relatively expensive and billing me for them about 4 years ago. it was doing so completely automatically and I would log back in and see that these instances have been restarted. Couldn't get anyone to help me until I went on the Google BigQuery subreddit and bitched directly to their chief evangelist. They finally fixed it after that. Lesson learned. That company doesn't know how to hire people who don't constantly want to do interesting things. it turns out that running a business and supporting customers isn't always super fun and gratifying.

And can we admit that while their tech is still top-notch their software libraries in the open source realm are not? Compared to pytorch tensorflow is a piece of s*. It's so so bad now.

They didn't do well in the front end space either. React blows angular 2 away. Remember dart? Neither do I. Sure do miss inbox.

Re: YouTube accidentally permanently terminated my account

#28

Post by gentleman11 »

I met Alex once in some online chats during startup school a couple of years back where he was working on a universal basic income system. Very smart and interesting guy. Very disappointed that somebody like him has to deal with this, it’s probably a major blow to his project

Re: YouTube accidentally permanently terminated my account

#30

Post by maceurt »

Others wrote: post #21

I love Google's products, and I put up with the fact that they harvest my data. But to have such terrible support for their services is absolutely ludicrous. I've seen too many stories of people losing their content, email addresses, services they rely on, or livelihoods. All because Google is too cheap to provide a reasonable way for customers to talk to a person about their problem. I understand this is expensive a…

It would be cool if anybody else could make a real competitor to youtube then Google would have to actually cater more to content creators. However, sadly I think youtube is just too far ahead and google has way to many resources and time spent in the space for any competitor to even be able to make a dent into youtube's market.
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