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Front (YC S14) raises $59M round led by other tech CEOs

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Re: Front (YC S14) raises $59M round led by other tech CEOs

#21

Post by deedubaya »

andygcook wrote: post #18
deedubaya wrote: post #9

I'm a happy paying Front user. We transitioned to them for support after leaving Intercom. Shared inboxes work well. I really which they had a chat component that we could use (theirs is incompatible with pjax/turbolinks enabled sites and they don't intend to fix it). Saved replies, snoozing, assignment, and in-thread private chat are the best features.

HelpScout has similar shared-inboxed software as Front and recently launched a chat feature that's similar to Intercom. Might be worth checking out. I'm not affiliated with HelpScout in any way nor am I a customer. Just know of them because they used to be headquartered in Boston (where I'm from) before they went distributed.

Thanks! If we lose interest in Front, I'll take a look.

Re: Front (YC S14) raises $59M round led by other tech CEOs

#23

Post by FanaHOVA »

jokull wrote: post #10

They charge per seat so it gets expensive if you have lots of people that need access but are not full time support. That being said we never switched and are still paying! Good product. Surprised there isn’t more competition. Lots of SMB’s need this.

There's also https://www.dragapp.com/ doing something similar.

Re: Front (YC S14) raises $59M round led by other tech CEOs

#24

Post by sleighboy »

1123581321 wrote: post #2

Interesting product. I can see some value in noting that I’m going to be responding to a group email or asking someone else to respond. The shared inboxes seem like a low cost alternative to help desk/support software and would be likely outgrown quickly by an organization with the budget for premium email. Can anyone discuss their usage of it?

Use it with a team of about 10, for almost a year now. Interface with customers via email, SMS and chat. It is universally liked in our group. The internal discussion on different communication channels is wonderful. The API is well documented and quite permissive as to what you can do. Keyboard shortcuts galore. No direct IMAP connection now, but if you have GApps it works well. UI seems snappy, and I've seen no issue leaving the tab open for weeks straight.

I have been the most impressed with their response to feature suggestions. I raised a few points for improvment using the general help chat in the interface and to my surprise saw my suggestions released as a feature a few weeks later. Granted, they were minor interface items, but the fact someone actually took the time to consider it and slot it in for dev time means something to me, being on the other side of that usually.

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