Earlier quoted context omitted.
If I had to guess based on parsing these articles, Atrium went up against incentives in the legal industry and lost. [0,1] Legal firms bill hourly. Efficiency means less billable hours. (warning: moving into personal experience and conjecture) Yes, boilerplate forms for repetitive use cases seems like it should be a thing, but in my experience building businesses, every lawyer I have dealt with has found any reason p…
I wonder what the yin and yang in customer's minds are with "Thank goodness my law firm is saving me money by generating these documents for cheap!" And "You know this is kinda important but I'm not sure I want discount lawyer's on this who automate paperwork...."
The asymmetries of the cost of improper legal work versus saving some amount upfront may not seem worth it.
There is probably some cognitive bias in play here.