Slack Shared Channels • Hacker News Board

Re: Slack Shared Channels

#21

Post by SpicyLemonZest » Tue, Sep 17, 2019, 7:09 PM UTC

davnicwil wrote: post #15

skyyler wrote: post #14

Earlier quoted context omitted.

If the tool is presented as an instant messenger, people often get upset when responses aren't instant.

This is spot on. You should blame the tool for mismanaged expectations if the tool inherently sets the expectations. I'm just trying to imagine ways you could use slack and not set an expectation of having someone online to chat to. Use a bot to resond with "we'll get back to you when we can"? There's no option that doesn't feel like an incredibly frustrating experience for the user.

What confuses me is that's just not my experience. I've seen and helped run multiple company Slack channels, and none of them regularly had instant responses.

Re: Slack Shared Channels

#22

Post by Yhippa » Tue, Sep 17, 2019, 7:10 PM UTC

This seems like a security issue waiting to happen. My guess is these channels will have to be highly monitored.

Re: Slack Shared Channels

#23

Post by stormtv » Tue, Sep 17, 2019, 7:13 PM UTC

I love using discord for my open-source projects as I feel that the individual role and channel permissions are a little more powerful. I wish Slack adopted this full customization permission ability into their software.

Re: Slack Shared Channels

#24

Post by nickstinemates » Tue, Sep 17, 2019, 7:17 PM UTC

stormtv wrote: post #23

I love using discord for my open-source projects as I feel that the individual role and channel permissions are a little more powerful. I wish Slack adopted this full customization permission ability into their software.

Hard to imagine using Discord for open source projects, but this is likely all marketing/branding association for me.

That said, I can see the appeal. Definitely one of my favorite pieces of software these days.

Re: Slack Shared Channels

#25

Post by usr1106 » Tue, Sep 17, 2019, 7:27 PM UTC

Certainly this has its benefits. But how often does it happen that someone types (especially pastes) something into the wrong channel erroneously? Not that uncommon in my experience. That's much more dangerous if you have business partners/customers in the same chat system. Sending a message to the wrong email recipient is much less common in my experience.

Re: Slack Shared Channels

#26

Post by aeternum » Tue, Sep 17, 2019, 7:33 PM UTC

usr1106 wrote: post #25

Certainly this has its benefits. But how often does it happen that someone types (especially pastes) something into the wrong channel erroneously? Not that uncommon in my experience. That's much more dangerous if you have business partners/customers in the same chat system. Sending a message to the wrong email recipient is much less common in my experience.

This should be easy to solve in the UI. If you haven't sent a message to a shared channel in the last x hours, require a confirmation.

Re: Slack Shared Channels

#27

Post by EpicEng » Tue, Sep 17, 2019, 7:40 PM UTC

raulk wrote: post #12

polote wrote: post #8

The issue with the channels are the same than communicating over slack: You customers are feeling like they can ask any question and get an answer in 1 minute, and if you dont answer them straight away then they are unhappy. Definitively not something I recommend

Don’t blame the tool for mismanaged expectations.

No, don't use a instant messaging tool like an answering machine. You set the expectations when you open up slack as a support avenue.

Re: Slack Shared Channels

#28

Post by motakuk » Tue, Sep 17, 2019, 7:45 PM UTC

I'm a Slack App developer (http://amixr.io incident management), we have a client who added us to their Slack and it changed a lot. Seeing how users collaborate with your app (and next to your app) gives us a lot of insights.

Shared Channels could make such experience of sharing channels between bot developers and users more common.

Re: Slack Shared Channels

#29

Post by matdehaast » Tue, Sep 17, 2019, 7:49 PM UTC

Operyl wrote: post #2

It was beta before today? These channels have been a thing for forever, I assumed it was already GA.

Had the same thought. We have had it at our company for almost a year and I just thought it was a feature of Slack..

Re: Slack Shared Channels

#30

Post by tptacek » Tue, Sep 17, 2019, 8:07 PM UTC

usr1106 wrote: post #25

Certainly this has its benefits. But how often does it happen that someone types (especially pastes) something into the wrong channel erroneously? Not that uncommon in my experience. That's much more dangerous if you have business partners/customers in the same chat system. Sending a message to the wrong email recipient is much less common in my experience.

The people that use this feature would generally have two Slacks open anyways, which already presents the same risk.