Airbnb: A fan legally constitutes an air conditioner
21–30 of 56 posts
Re: Airbnb: A fan legally constitutes an air conditioner
#22Never again. My fault? Perhaps, but still, never again. Thanks for the memories AirBnB.
Re: Airbnb: A fan legally constitutes an air conditioner
#23Why would a customer service representative be allowed to write something so smarmy and condescending?
Re: Airbnb: A fan legally constitutes an air conditioner
#24My wife and I own an airbnb (with a/c!). At midnight one evening, the a/c went out due to a mechanical failure. The temperature in the texas heat rose to 80 degrees in our condo. Our guests called us to complain.
We couldnt find any techs at that time of night (and at 1am we tried!), but had one come in at 8am the next morning - and it was fixed by 10am.
The guests asked for a refund from airbnb based on breach of contract...and airbnb agreed, saying our unit did not match what we had advertised. No matter that we've had over 600 very positive reviews in the past 5 years.
Maybe we owed the guests a refund despite trying to solve the issue as best we could. But seeing the internal inconsistency of this article angers me (our unit does have two ceiling fans!)
Re: Airbnb: A fan legally constitutes an air conditioner
#25So apparently it had A/C in bedrooms but not other areas. Host suggested leaving doors open and having a fan redirect air from bedroom(s) to living area. Looks like guests were looking to work while on a trip, so wanted and expected A/C throughout. I can see both sides. On the one hand it did have A/C —just not central A/C. On the other hand it was (they claim 100F) and were trying to “work from home.” On the other h…
I'm kind of leaning towards AirBnB, because it sounds like the travelers didn't bother with any diligence, which is puzzling when having AC was so critical to their trip. I think it's reasonable to expect AirBnB hosts, like any seller, to try to bend the truth or hide inconveniences in their listing, and it's up to you, the buyer, to exercise caution, read reviews, or ask the host. That said, if hotels try that kind…
Re: Airbnb: A fan legally constitutes an air conditioner
#26So apparently it had A/C in bedrooms but not other areas. Host suggested leaving doors open and having a fan redirect air from bedroom(s) to living area. Looks like guests were looking to work while on a trip, so wanted and expected A/C throughout. I can see both sides. On the one hand it did have A/C —just not central A/C. On the other hand it was (they claim 100F) and were trying to “work from home.” On the other h…
Re: Airbnb: A fan legally constitutes an air conditioner
#27On the other hand, when an act of god occurs, airbnb holds the host completely responsible. My wife and I own an airbnb (with a/c!). At midnight one evening, the a/c went out due to a mechanical failure. The temperature in the texas heat rose to 80 degrees in our condo. Our guests called us to complain. We couldnt find any techs at that time of night (and at 1am we tried!), but had one come in at 8am the next morning…
Re: Airbnb: A fan legally constitutes an air conditioner
#28In an unregulated market, they make whatever rules make them the most profit. I quit AirBnb 3 years ago when a $400/night place in NY clearly engaged in false advertisement by stating the wrong room size. It had pungent smell and generally was a hell hole. AirBnB would not refund. That’s the last I ever made a booking to AirBnB.
I really hope governments step up their game and bring some sanity. AirBnB as a monopoly is wrecking havoc to many cities. It’s like a virus.
Re: Airbnb: A fan legally constitutes an air conditioner
#29On the other hand, when an act of god occurs, airbnb holds the host completely responsible. My wife and I own an airbnb (with a/c!). At midnight one evening, the a/c went out due to a mechanical failure. The temperature in the texas heat rose to 80 degrees in our condo. Our guests called us to complain. We couldnt find any techs at that time of night (and at 1am we tried!), but had one come in at 8am the next morning…
How do you see it any other way than that you owe them a refund? Have you ever tried to stay in a hotel room that is 80?
Otherwise, why even try to find an a/c tech at night, if you know that it won't make a difference?
Re: Airbnb: A fan legally constitutes an air conditioner
#30This is intentionally misleading. Sure, "legally" it might be accurate , but is that what a customer would be expecting if a listing says the accommodation has air conditioning? AirBnB should provide accurate representations of accommodation, regardless of the legal definition. The listings are not legal documents - they exist to inform customers what they will be getting for their money. And if AirBnB knowingly misl…
The accommodation had A/C, just not in every room. I've rented AirBnB's like this. You are out all day, come home, turn on AC in bedrooms and go to sleep. Not everyone puts AC into their kitchen, dining room, living room, bathrooms etc etc. You are going to sue AirBnB over this?