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This reinforces my gut feeling that companies like DigitalOcean and Scaleway are fine for hobby usage, but for any serious business operations, I'd go with AWS.
An expensive lesson learned in redundancy. It's a shame to see things play out this way, but sometimes a lesson is taught in a brutal fashion. I imagine the author will be more careful in the future regarding off-site backups, additional technical partners, contingency plans, etc.
There's a pretty hard cap on the level of redundancy you can do with a two-man company, as I assume a two-man company does not bring in a lot of money.
I'm not talking 5 9's redundancy. I'm talking grab a backup once a week or something, anything, to help mitigate a scenario like this. According to the thread, they lost ~1 year of data. That should be unfeasible to a company serving customers, let alone Fortune 500 customers.
Disaster recovery planning is key for a technical company to succeed. It is clear they never considered a scenario where there DO account would be closed/compromised/down.
Earlier quoted context omitted.
There's a pretty hard cap on the level of redundancy you can do with a two-man company, as I assume a two-man company does not bring in a lot of money.
The number of employees shouldn't be the deciding factor when you are a tech company that apparently has fortune 500 companies as customers. I'm not talking 5 9's redundancy. I'm talking grab a backup once a week or something, anything, to help mitigate a scenario like this. According to the thread, they lost ~1 year of data. That should be unfeasible to a company serving customers, let alone Fortune 500 customers. D…
I don't think the chance of DigitalOcean automatically freezing your account to a point where only a co-founder can do something about it has been well publicised.
I’m certainly getting downvoted for this. Not at all trying to blame the original posters and victims: While they seem great for hobbyist and small business sites, there’s no way I’d trust Fortune 500 client business to something like DigitalOcean. I just don’t see the benefits over a more established operation like AWS, Azure or GCP. Saving $50 here and there isn’t worth it.
Cool watching this in real time. Co-founder just intervened and got it back up. Still....
Rather unfortunate customer service experience that you can't get help from the actual support and you can't get help from the official Twitter account. You just need to pray that your Twitter thread gets noticed hard enough for the actual co-founder to notice it so they can make the call that saves your company. Also, even the co-founder doesn't seem to know exactly why the service was suspended, even though he clea…
I have happily used DO for small things, like hosting a Ghost blog, or running an Algo VPN, but I am a little surprised to see people doing bigger infrastructure with them - not that they deserve to lose everything for making that choice, but it seems like it would have been clearly riskier than AWS/GC/Azure?
This is a shame, and imho it sucks a lot. One of my biggest points of paranoia are with backups and scripting a return of a site on another provider should the worst happen.
Getting ready to launch something barely more than a hobby and was planning on DO because the hosted Postgres and a small K8s cluster is significantly less for what's there than the alternatives. Frankly, I don't want to go from ~$100/month to over $200 for another provider for something that likely won't lead anywhere.
Goosfrabah... goosfrabah...
Earlier quoted context omitted.
The number of employees shouldn't be the deciding factor when you are a tech company that apparently has fortune 500 companies as customers. I'm not talking 5 9's redundancy. I'm talking grab a backup once a week or something, anything, to help mitigate a scenario like this. According to the thread, they lost ~1 year of data. That should be unfeasible to a company serving customers, let alone Fortune 500 customers. D…
>It is clear they never considered a scenario where there DO account would be closed/compromised/down. I don't think the chance of DigitalOcean automatically freezing your account to a point where only a co-founder can do something about it has been well publicised.
A contingency plan should ideally have been in place for a scenario where, regardless of root cause, you have lost access to your DO account.