Does anyone actually know or suspect what's wrong with these planes? Hardware issue? Software issue?
All three. It also has to do with pilot training. The general idea is that there is an auto-trim system meant to stop the plane from stalling. But when it gets bad data from a faulty sensor it tries to crash the aircraft (short version). Pilots, all pilots, are trained to recognize this and override the system, but this aircraft requires them to do some things slightly differently. Specifically, they have to shut dow…
These crashes happened because Boeing tried to market the plane as not requiring retraining in order to boost sales to airlines.