This framework is good. And like the other frameworks in other comments here, it's a good enough start in a small company, start up, or small department within a larger organisation. A better framework might be cobbled together from various disciplines. For instance, "Understand". This part is huge. Well, bigger than those three questions the author lists. "Understanding" begins by stepping back to look at the enviro…
Social skills, communication skills is just as important as solving practical problems. This skill can be trained and often underrated.