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Petition: Apple recall and replace defective Macbook Pro keyboard design

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21–30 of 56 posts

Re: Petition: Apple recall and replace defective Macbook Pro keyboard design

#21

I've got a late 2016 MBP and the right command key does not register about 1/10 of the time I press it. I use that key a lot. I'm taking it to the Apple Store tomorrow to see what they say about it.

I have a late 2017 MBP and the left command key does not register about 2/3 of the time unless you press it in exactly the right spot. We've cancelled all current/future MacBook Pro orders due to problems with the keyboard.

Re: Petition: Apple recall and replace defective Macbook Pro keyboard design

#22
post #6

I’m holding off an MBP update for as long as possible until Apple: 1. Gets rid of the touchbar, 2. Fixes that daft keyboard, 3. Slaps Intel and makes them ship 32GB lpddr4, and an 8 core iWhateger.

I've owned every single form factor of the MBP. I've loved all of them except for this latest "touchbar" version. Actually kicking myself for not returning it straight away.

I have a collection of 2014 MBPs because I have a real concern that no one is ever going to make a computer that good (or even a decent computer) ever again.

Re: Petition: Apple recall and replace defective Macbook Pro keyboard design

#23
post #13

Easiest way for Apple to fix this is to expand the TouchBar thing to handle the whole keyboard and add some haptics. Everyone will hate it but... it will be reliable and amazingly thin. Maybe use too much power?

Oh, please please please.

If it’s programmable (and they did a decent job of making the touchbar programmable), it could be an incredible tool. And while getting the haptic right is probably tough, I wonder if it could be in reach now (I love the Magic Touchpad 2, and that’s not much smaller than a keyboard. Although keyboard will need to give some cues as to where the keys “are”...)

The howls of the anti-touchbar crowd would just be the icing on the cake...

Re: Petition: Apple recall and replace defective Macbook Pro keyboard design

#24
My 2017 Macbook Pro is five months old and the A, D, R, and T keys will lift right off with my fingers as I type.

I looked at them with a magnifying glass. The C-clamps that hold them in aren't broken. They just are stretched an extra micronanometer such that they don't hold the spoke anymore. It alone wastes a bunch of my time every minute as I have to fix the keys as I type a line of code, but the anger it provokes is even more distracting.

If I could go back in time five month ago, I would've simply bought a Macbook Air which still has the older keyboard. My previous computer was a 2014 Macbook Air and it's the best computer I've used. The battery lasted longer as well.

Another surprising quirk of the Macbook Pro is how hot it gets. I can't watch Netflix with it perched on my belly in bed like I did for three years with my Air.

It's comical how much I hate this computer. If I wasn't roughing it on minimal expenses in Mexico, I'd sell it and get a new Air. I'm glad I didn't sell my old Air because I guarantee inside of three months I'll be using it over this MBP. It just needs a new battery but there aren't any Apple stores here.

Re: Petition: Apple recall and replace defective Macbook Pro keyboard design

#25
post #2

This one could really do _without_ the special HN apple weighting, I'm sure there are plenty of HN apple users who would benefit from seeing/signing this.

I certainly benfitted from a hearty and possibly-sinister laugh, as the owner of a T450s.

Re: Petition: Apple recall and replace defective Macbook Pro keyboard design

#26
post #11

I'm having issues with my 2015 Macbook Pro display getting weird unremovable marks and stains from interaction with the keyboard. I hope they'll replace it for me but these quality issues are really annoying. Here's a (bad) pic to show what I mean: https://i.imgur.com/LIK4qq5.jpg

This is a well known issue and Apple will replace your screen free of charge when you take it in. The catch is your laptop will be in service for a week or two which is very annoying if you depend on it for work. You can always buy a new laptop from them while they repair it and return the purchased laptop to them once you get your own laptop back

Re: Petition: Apple recall and replace defective Macbook Pro keyboard design

#27
The 2017 keyboard seems to not have any of those issues. The touchbar can sometimes be really annoying when I accidentally hit the Siri key when typing fast.

Overall I prefer my 2017 15" pro to my 2015 one mainly because it is thinner, supports USB-C charging, and the screen is much much better

Re: Petition: Apple recall and replace defective Macbook Pro keyboard design

#29
post #22

Earlier quoted context omitted.

I've owned every single form factor of the MBP. I've loved all of them except for this latest "touchbar" version. Actually kicking myself for not returning it straight away.

I have a collection of 2014 MBPs because I have a real concern that no one is ever going to make a computer that good (or even a decent computer) ever again.

My ThinkPad X1 is as good as any generation of MacBook, it is certainly more serviceable and has a better keyboard. You might prefer MacOS to Linux or Windows, but I can assure you that there are very decent hardware alternatives.

Re: Petition: Apple recall and replace defective Macbook Pro keyboard design

#30
post #23
post #13

Easiest way for Apple to fix this is to expand the TouchBar thing to handle the whole keyboard and add some haptics. Everyone will hate it but... it will be reliable and amazingly thin. Maybe use too much power?

Oh, please please please. If it’s programmable (and they did a decent job of making the touchbar programmable), it could be an incredible tool. And while getting the haptic right is probably tough, I wonder if it could be in reach now (I love the Magic Touchpad 2, and that’s not much smaller than a keyboard. Although keyboard will need to give some cues as to where the keys “are”...) The howls of the anti-touchbar cr…

With such keyboard you can't rest your hands on the keys anymore. It's not possible to work that way for any non-trivial time.
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