I also found that in addition to that even when the server was available I had a bunch of problems even getting it to start. Their customised images just seemed to not work that day.
Once I finally got the image started I then attempted a basic update && dist-upgrade and find myself looking at a bunch of errors, they had reconfigured the entirity of their image to point at their own caches, but thoses caches weren't there.
I finally contacted support and their answer was that this was my fault for choosing an old Ubunutu instance (I hadn't it was new ish). I went to the forums and all I found was people with major stability issues, problems with availability and broken images. They are cheap but awful both in basic delivery and in customer support. It is not worth wasting your time with. It cost me 5 cent just to mess around and not get anywhere and that was mostly a ridiculous bill after they wasted my time so incredibly and I never got a working box.
This is not a company worth dealing with.