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Amazon's policies promote counterfeiting

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Re: Amazon's policies promote counterfeiting

#21

Amazon will replace whatever stupid crap you end up with. This is why it doesn't hurt their brand. You know they will fix it, so it's just a minor inconvenience to the customer, most of the time. Meanwhile, it shuts down businesses. You'd think politicians might care about this, but they're too busy handing out billions to get them to move to their state.

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Re: Amazon's policies promote counterfeiting

#22
post #7
post #3

I think this is a pretty big deal and has been for at least a few years, yet there have been no repercussions for Amazon yet. It feels like it should be illegal to enable this kind of thing.

I think Amazon should go back to just being a bookstore, maybe seller of indie items, kind of like that etsy-like nichce and focus on AWS, which is their clear cash cow at this point. This whole being an "everything" store thing is a drain on them, and a drain on our economy. Plus they aren't exactly winning in some of the categories they thought they would be now -- groceries for example -- Walmart has shown they wi…

But wouldn't having a lot of consumer mindshare contribute to their cloud infrastructure being more attractive? People choose names they recognize.

Re: Amazon's policies promote counterfeiting

#23

I designed a hardware product but haven't brought it to market because even if it is successful, Chinese manufacturers will reverse engineer it and then have a cheaper clone on the market within weeks, long before I can recoup even the cost of manufacturing, let alone make a profit. And since I can't afford to pursue legal action, it seems pointless to manufacture the product, and everybody loses. I wonder how much i…

What's the hardware product? It's not like the counterfeit version will take over your product that fast and you'll always be able to keep a local market.

Re: Amazon's policies promote counterfeiting

#24
Full disclosure I work for Amazon (on the web services side).

The author of this article clearly doesn't know much about selling on Amazon, because what he is asking for is possible. It's called the Amazon Brand Registry. You can contact the infringment team using the details here and initiate the process of getting your brand / ASIN locked so that other people can't sell it without your permission: https://www.amazon.com/report/infringement

Also check this out: https://services.amazon.com/brand-registry.html

If you have a popular product then counterfeiters are unfortunately inevitable, but you do have options to fight back and stop them.

There is also Brand Gating which is a little harder to get. Look up ASIN or Brand Gating for information. Basically you can order the counterfeit product and report it to Amazon. It can cost a couple thousand in legal fees to register your brand and get all the paperwork unless you are capable of doing it all yourself, but it is possible.

Re: Amazon's policies promote counterfeiting

#26
Jeeze, looking at the product page it's really hard to spot the seller and make sure you've chosen a legit vendor.

Also, Anchors are a great idea. I'm a VR developer and my desk is pretty crowded with headsets, so I just ordered a few to try them out. Hopefully the real ones arrive!

Re: Amazon's policies promote counterfeiting

#28
post #4

I ordered an instant pot on amazon. instant pot box shows up, with mfr.s packaging.... I opened it and similar-looking - but much cheaper - chinese knockoff was in box. if amazon's customer service wasnt so good i would have dropped them already. (I know it's not them making the mistake, but still..) however I buy stuff there much less frequently now since i have no way to know if I'm getting counterfeits for certain…

>if amazon's customer service wasnt so good i would have dropped them already.

And this is why Jeff Bezos is sitting on (maybe) the biggest pile of money anyone has ever had, and why counterfeiting is not a problem Amazon will ever be interested in solving. It doesn't matter. People either don't notice that they've wound up with a counterfeit, or they don't blame it on Amazon. They just return it or write it off and remain customers.

...this and AWS.

Re: Amazon's policies promote counterfeiting

#30

My mileage apparently varies, because I've been shopping heavily on Amazon for years and have never had a counterfeit item show up on my doorstep.

The things which really get my goat are the awful-quality print-on-demand facsimiles I sometimes accidentally buy when I'm looking for an old book. Seriously putting me off Amazon. Nationalise and break them up already!
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