This isn't just a $5 issue. My friend had a driver start a ride without her in the car, and then kept it going as they drove multiple hours to the tune of $650. The whole time we were trying to stop it but there was no option. Months of tweeting and emailing and calling later, they weren't budging. It wasn't until I started a Reddit thread asking why Lyft allows drivers to scam riders that they finally relented and refunded the money. Customer service!
When are Lyft and Uber going to add a “refund” button within their app?
21–30 of 40 posts
Re: When are Lyft and Uber going to add a “refund” button within their app?
#22Hi Julien! I'm here to help! Send me a DM with your ride number, email address, credit card number, photo ID, and last three locations that you lived in.
EDIT: I see this joke was flagged. For what reason exactly? I was making a reference to OP's twitter conversations linked in the main thread. Which mod is getting flag happy here?
Re: When are Lyft and Uber going to add a “refund” button within their app?
#23The cancel->refund pattern falls under the umbrella of a dispute. Drivers don't want to drive 10 mins toward a rider and then see them cancel on a whim with no consequence. In a case like that, the rider made a commitment that they would pay some money, which would ultimately offset the cost of the driver driving to the pick up spot, so the driver would want things to be made right if the rider decided to cancel. Det…
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Re: When are Lyft and Uber going to add a “refund” button within their app?
#24Good middle-ground: After matching with driver: Wait 4 minutes. if distance from driver >= initial distance from driver: Pop up modal asks if you would like a refund, to be matched with a different driver, or to wait.
Alternatively, if you've already waited double the estimated time, do the same popup.
Re: When are Lyft and Uber going to add a “refund” button within their app?
#25It would leave too much room for fraudulent or abusive behavior. Would exponentially increase the time their claims/customer service team has to spend digging through refunds to sort the real ones from the bs. As a bad customer: I don't like the drivers name - refund. I thought the driver was too slow - refund. I just want to see what I can get away with - refund. Believe it or not, most people will exploit systems t…
Completely false. Steam's offered a 2-week refund window ever since their criminal no-refund policy [1] was called to a judge's attention in Australia and the end result is a very low refund rate - just 6% for Rust [2]. Google Play for years now have had a 2-hour window where you can reverse purchases too just by going back to the store page and pressing the cancel button. I think the vast majority of developers aren…
Steam and Google play are much different services and user bases.
I'd also like to see comparative transaction amounts before you claim "completely false".
Re: When are Lyft and Uber going to add a “refund” button within their app?
#26They intentionally charge you the $5 because they are assholes who like to commit fraud. Dispute it with the credit card company. Don't even bother with Uber. Go straight to your credit card website and put a dispute on it as soon as it comes out of pending. I have not seen the fee with Lyft myself, but Uber's charging of fees is absolutely ridiculous. They claim to charge a fee after you've been waiting for a few mi…
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Re: When are Lyft and Uber going to add a “refund” button within their app?
#27It would leave too much room for fraudulent or abusive behavior. Would exponentially increase the time their claims/customer service team has to spend digging through refunds to sort the real ones from the bs. As a bad customer: I don't like the drivers name - refund. I thought the driver was too slow - refund. I just want to see what I can get away with - refund. Believe it or not, most people will exploit systems t…
> Believe it or not, most people will exploit systems to the fullest extent. I don't believe it. It's hardly most people. But I would grant that it is many people.
Weather it's most or a lot, the noise generated in either case is enough to cause operational issues and bottleneck customer service for people who have genuine needs for refunds.
Re: When are Lyft and Uber going to add a “refund” button within their app?
#28This thread has 36 points and 26 comments in 40 minutes, but it's halfway down the second page somehow. Shouldn't this be on the front page? Is this being demoted by the mods for some reason?
EDIT: The thread was flagged apparently. For what?
Re: When are Lyft and Uber going to add a “refund” button within their app?
#29[deleted]
Re: When are Lyft and Uber going to add a “refund” button within their app?
#30Uber actually already does this on occasion. Request a refund from My Trips > Trip > I would like a refund. Depending on your reasoning, and the details of the trip, it may issue a refund automatically. For a cancellation fee, I’ve definitely gotten an automatically issued refund in the past. Disclosure: I work at Uber.
Huh, I did not know about this. I just tried with a recently cancelled trip and it did issue an automatic refund. Only nit: the option that gave me the refund is called "Problem with cancellation fee", not "I would like a refund".
TIL, thanks!