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The arrogance here is appalling. "Here is a new cert that nobody in the industry is familiar with, but it will qualify you for an entry-level role pretty much anywhere, because we're Google and we said so."
The arrogance here is appalling. "Here is a new cert that nobody in the industry is familiar with, but it will qualify you for an entry-level role pretty much anywhere, because we're Google and we said so."
There’s no better example of a dynamic, fast-growing field than IT support Is this why IBM, DXC et al are laying off Western workers like it’s going out of fashion and offshoring those jobs as fast as they possibly can?
You can't really offshore swapping out a defective network cable or replacing a hard drive. I haven't looked at how they define an "IT Support Professional" but I'm assuming it's not just answering a phone and following a decision tree and saying "I'm very sorry to hear that you are still experiencing a problem" before each step. Anyone can do that with almost no training.
I wonder why they picked Coursera over Udacity or EdX. EdX seems quite Microsoft heavy. But Google has released a lot of material on Udacity, and they have other connections (Thrun). Just curious.
Earlier quoted context omitted.
You can't really offshore swapping out a defective network cable or replacing a hard drive. I haven't looked at how they define an "IT Support Professional" but I'm assuming it's not just answering a phone and following a decision tree and saying "I'm very sorry to hear that you are still experiencing a problem" before each step. Anyone can do that with almost no training.
Sure you can, just move most of your computing resources to the cloud and let Amazon manage hardware maintenance.
maybe the office will finally go paperless this decade, and a couple of those will go away. they'll just be some new IoT fuckery to contend with.
Earlier quoted context omitted.
You can't really offshore swapping out a defective network cable or replacing a hard drive. I haven't looked at how they define an "IT Support Professional" but I'm assuming it's not just answering a phone and following a decision tree and saying "I'm very sorry to hear that you are still experiencing a problem" before each step. Anyone can do that with almost no training.
Sure you can, just move most of your computing resources to the cloud and let Amazon manage hardware maintenance.
Or Azure or AWS I just mention Google stuff because this is their thing
Earlier quoted context omitted.
You can't really offshore swapping out a defective network cable or replacing a hard drive. I haven't looked at how they define an "IT Support Professional" but I'm assuming it's not just answering a phone and following a decision tree and saying "I'm very sorry to hear that you are still experiencing a problem" before each step. Anyone can do that with almost no training.
Of course you can, enterprises are already starting to push "bring your own device". Even if you don't do that, you can still move to the thin client model where hardware failure just means asking the office manager to swap your device with a new one from the cupboard.
Less than 10 years ago I was hired to do a job that was 80% mindnumbingly boring. (Think copy and paste to Excel.)
I was paid well above the USD50' that is mentioned elsewhere in this thread.
There was a team of us with widely different background and I think only me and one other had degrees in IT.
One of my colleagues came straight from a job as taxi driver (got hired after talking to someone in the company while driving him to the airport).
In case anyone wonders: he turned out to be really good.