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Online shopping in Africa doesn’t work because of shipping and billing forms

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Re: Online shopping in Africa doesn’t work because of shipping and billing forms

#21
post #8

On pick-up point: "I think this is an innovative approach to this problem." Well, a pick-up point is not something that's really innovative and is not something that's only useful in Africa.

"no-brainer... innovative" These are opposites. Which is it? Pick one.

Well, how does "stuff people have been using for millennia (literally) when faced with the same problem" fit?

Developed countries haven't always been as developed as they are now.

Re: Online shopping in Africa doesn’t work because of shipping and billing forms

#22

Earlier quoted context omitted.

Yes I vaguely recall having to enter a bunch of 0's in fields (when they were permissive enough to accept that).

I still write 'none' in any postcode fields, and am refusing to learn my eircode. I've never had a problem getting things delivered

May I ask why?

As an outsider (and someone who knows nothing about you/your culture) this sounds like "I don't want to accept change" or "noone is going to force stupid codes on to me". So id love to hear the reason!

Re: Online shopping in Africa doesn’t work because of shipping and billing forms

#23
A friend of mine who distributes consumer goods in Congo (yes, the whole of Congo) through an online shop explained that a phone call is an essential part of the delivery process - even more important than the address because it is how the actual delivery location is negotiated.

Of course, this is only a problem for valuable items (one wouldn't trust postal employees with that) - regular mail in Africa ends in a PO box.

Expecting customers to be map-literate or adopt whichever fancy geographic coordinates keywords landgrab of the month is a bit hopeful and far removed from logistical realities.

Re: Online shopping in Africa doesn’t work because of shipping and billing forms

#24
The first time that I went on vacation to Africa I was mindblown. The concept of city, town or even village broke down for me; one of the places where I was staying was just a streak of houses dispersed more or less close to a single road. Addresses were hardly a thing, people just knew where each one lived, so you had to ask for 'xyz house'.

I don't want to sound PC but this is the kind of reasons why more diversity and breadth of life experiences is good for businesses.

Re: Online shopping in Africa doesn’t work because of shipping and billing forms

#25
post #14

Doesn't what 3 words already solve this problem, and seems to have commercial momentum? http://what3words.com

From previous conversations on HN, wasn't the problem that to use What3Words, you have to use their online proprietary system? and thus won't work offline and make you dependent on their service?

Plus Code seems to just be encoded Gps coordinates which seems far easier to integrate.

Re: Online shopping in Africa doesn’t work because of shipping and billing forms

#26
post #7

It's funny, even in the Netherlands we feel a (tiny, tiny) bit of this: all foreign websites have address entry systems that always ask for a state/province (and even faithfully produce a list of all our provinces). We indeed have them but locals ignore them entirely, city, street, number and postal code are all we, and domestic companies, use.

Same here in Greece, all the post office needs is your street name and postcode. Not even city (the postcode defines that uniquely, same as everywhere else). I don't know why forms get hung up on those.

Technically it's the same in the US.

Street number, name, and zip code is all you need, but even the US postal service recommends keeping the city and state for redundancy.

It sometimes leads to funny situations if you live near city boundaries where you can get mail sent TO multiple different cities that are all your address.

Re: Online shopping in Africa doesn’t work because of shipping and billing forms

#27
post #7

It's funny, even in the Netherlands we feel a (tiny, tiny) bit of this: all foreign websites have address entry systems that always ask for a state/province (and even faithfully produce a list of all our provinces). We indeed have them but locals ignore them entirely, city, street, number and postal code are all we, and domestic companies, use.

Postal code and number is sufficient, isn’t it?

Re: Online shopping in Africa doesn’t work because of shipping and billing forms

#29
post #7

It's funny, even in the Netherlands we feel a (tiny, tiny) bit of this: all foreign websites have address entry systems that always ask for a state/province (and even faithfully produce a list of all our provinces). We indeed have them but locals ignore them entirely, city, street, number and postal code are all we, and domestic companies, use.

Same here in Greece, all the post office needs is your street name and postcode. Not even city (the postcode defines that uniquely, same as everywhere else). I don't know why forms get hung up on those.

Indeed, you can get away with just a post code and number here as well, (this is what I always put as return address on packages) but somehow this is never really used.

Re: Online shopping in Africa doesn’t work because of shipping and billing forms

#30

The first time that I went on vacation to Africa I was mindblown. The concept of city, town or even village broke down for me; one of the places where I was staying was just a streak of houses dispersed more or less close to a single road. Addresses were hardly a thing, people just knew where each one lived, so you had to ask for 'xyz house'. I don't want to sound PC but this is the kind of reasons why more diversity…

> one of the places where I was staying was just a streak of houses dispersed more or less close to a single road

You were in America actually...

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