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Jack in the Box CEO reconsiders automation, kiosks

businessinsider.com.au

21–30 of 66 posts

Re: Jack in the Box CEO reconsiders automation, kiosks

#21
Cant blame the higher minimum wage in some states (that still does not pay an actual living) on fast food firms using automation. It just makes sense for firms to do this.

If a job is pointless to a human (ie a human is STILL using food stamps while gainfully employed) then its a garbage job. We need to get rid of all the garbage jobs and the companies that supply them.

Re: Jack in the Box CEO reconsiders automation, kiosks

#22

Earlier quoted context omitted.

Actually, there are perfectly good reasons the minimum wage should be below a "living wage".

No, there are literally no good reasons for that. If you work a full-time job, and I don't care what that job is, your employer absolutely should adequately compensate you, for the amount of time spent on your job. Your employer is buying your time, the most precious and absolutely non-renewable resource you have. Don't sell it too cheaply.

Especially if your full-time job contract specifically prohibits you from getting a second job or doing side jobs.

If the company is buying all of your working time then they had damn well better be paying you at least a living wage.

Re: Jack in the Box CEO reconsiders automation, kiosks

#23

The Target near my apartment in Brooklyn is not giant, but due to population density it has a ton of registers. Over the holidays, the replaced a sizable chunk of these registers with self-checkout kiosks. Although there was a long line to use the self-checkout kiosks, it was a faster and better experience than waiting for a register to open. More importantly, there were still a lot of people working in this section.…

One major concern about "turning bottom-tier jobs into more productive roles" is about the number of jobs. If 10,000 cashier jobs gets turned into 1,000 maintenance and guidance jobs, you've still put 90% of your workforce out of work.

While I don't think we should artificially protect such bottom-tier jobs, this transformation is still going to be very disruptive.

Re: Jack in the Box CEO reconsiders automation, kiosks

#24
I used a Jack in the Box kiosk in San Diego. It was awesome; I almost always order the same thing and it would ring my usual by just swiping the credit card to pay for it. Normally, I wouldn't bother to the cashier with the extras, since I had only ok success with them being done correctly. The kiosk order was always on point though. The only friction was the time to make the food. (and in retrospect, the caloric content).

Re: Jack in the Box CEO reconsiders automation, kiosks

#26
post #23

The Target near my apartment in Brooklyn is not giant, but due to population density it has a ton of registers. Over the holidays, the replaced a sizable chunk of these registers with self-checkout kiosks. Although there was a long line to use the self-checkout kiosks, it was a faster and better experience than waiting for a register to open. More importantly, there were still a lot of people working in this section.…

One major concern about "turning bottom-tier jobs into more productive roles" is about the number of jobs. If 10,000 cashier jobs gets turned into 1,000 maintenance and guidance jobs, you've still put 90% of your workforce out of work. While I don't think we should artificially protect such bottom-tier jobs, this transformation is still going to be very disruptive.

The other problem is that the 10,000 cashiers likely won't be qualified to fill the 1,000 maintenance/programming positions.

Re: Jack in the Box CEO reconsiders automation, kiosks

#27
post #23

The Target near my apartment in Brooklyn is not giant, but due to population density it has a ton of registers. Over the holidays, the replaced a sizable chunk of these registers with self-checkout kiosks. Although there was a long line to use the self-checkout kiosks, it was a faster and better experience than waiting for a register to open. More importantly, there were still a lot of people working in this section.…

One major concern about "turning bottom-tier jobs into more productive roles" is about the number of jobs. If 10,000 cashier jobs gets turned into 1,000 maintenance and guidance jobs, you've still put 90% of your workforce out of work. While I don't think we should artificially protect such bottom-tier jobs, this transformation is still going to be very disruptive.

Which then freeze up 9,000 low-skilled workers to do ~anything else that was impractical 5 years ago.

98% of US population used to be farmers for sustainability. Automation of farming freed up that workforce, today only 2% of the population directly farms. That (insanely high) percentage of displaced workforce is what allowed other other industries to spring up. Yes, jobs don't exist for those 9k workers - but the workforce being freed is exciting as it opens up entire potential markets that were simply impractical prior. There will always be growing pains - how do you retrain a cashier to be ~anything else? Same with Toll Booth workers on highways and the like, what else will those people do? But that's where the Govt should step in, ease the point edges of progress. Free market is great, but it does leave significant portions of individuals behind in the shortrun.

Re: Jack in the Box CEO reconsiders automation, kiosks

#28

Is it really true that the minimum wage before was JUST at the point where replacing workers wasn't worth the cost, and now it's going just over that threshold? If they can find a way to replace workers with machines, my guess is they will. My local walmart has one worker managing about ten self-checkout stations now. Panera Bread has stations where you order your food; no cashier needed. And the wage they are paying…

At the same time, those same CEOs will create jobs and add employees if they think it will drive revenue or improve the business.

An easy example with the fast food restaurants is that they keep opening new locations.

Re: Jack in the Box CEO reconsiders automation, kiosks

#30
post #26
post #23

Earlier quoted context omitted.

One major concern about "turning bottom-tier jobs into more productive roles" is about the number of jobs. If 10,000 cashier jobs gets turned into 1,000 maintenance and guidance jobs, you've still put 90% of your workforce out of work. While I don't think we should artificially protect such bottom-tier jobs, this transformation is still going to be very disruptive.

The other problem is that the 10,000 cashiers likely won't be qualified to fill the 1,000 maintenance/programming positions.

We're not talking about programming the machines, we're talking about walking people through how to use the machines, help customers troubleshoot when somethings go wrong and knowing where to kick the machines when they crash. You'll easily find 1000 people qualified to do that among your 10k cashiers.
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