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PayPal once made me refund every customer in the last 6 months. They said it was the only way to unfreeze my account. I gave them the thumbs up because I had no other options at the time, and they said, "you have to manually refund them one-by-one yourself and then call us when it is done". It was really strange. They permanently froze my account after I refunded everyone and refused to talk to me when I called. I wa…
We had a nightmare like this when we first launched MyDunkTank and were using PayPal for our payment processing. They suspended our ability to accept payments without warning or notification and then dragged us through a ridiculous and costly paperwork process for over a week. We supplied everything they asked for and more. They denied our appeal and then locked $2,600 in our account for 180 days without explanation.…
Earlier quoted context omitted.
He forgot to mention it has an extremely large number of false positives using that system. The reason it might work is because they take/freeze money from innocent customers. The amount of horror stories about Paypal significantly outnumber the horror stories about regular banks or credit card companies.
The amount of horror stories about Paypal significantly outnumber the horror stories about regular banks or credit card companies. I surmise this is because you're a techy and you talk to people who run businesses online on a regular basis. If you spent a lot of time on, e.g., credit card discussion boards (they exist), or spoke to "regular people" about their payment issues on a regular basis, I suspect you would co…
PayPal doesn't have the right to just freeze money for periods of 180 days without providing sufficient methods for their customers to quickly resolve the issues. 180 days for freezing all money for one suspicious transaction is absolutely ridiculous. I don't claim PayPal achieves profitability by freezing accounts, I do claim they regularly screw their own customers with questionable account balance freezes.
Sign into PayPal to send money. If you have a credit card as a payment method and a bank account as a payment method, PayPal will auto select your bank account. That's fine, except when you change your payment method from the default bank account to your credit card. A confirmation page comes up and tries to change your selection back to your bank account. There are two options: Use Bank Account / Use Credit Card. These options are randomly changed back and forth to confuse the user. Even the highlighting of these to option (which one is yellow) is randomized to make you accidently select the Bank Account option.
PayPal once made me refund every customer in the last 6 months. They said it was the only way to unfreeze my account. I gave them the thumbs up because I had no other options at the time, and they said, "you have to manually refund them one-by-one yourself and then call us when it is done". It was really strange. They permanently froze my account after I refunded everyone and refused to talk to me when I called. I wa…
Well, that certainly sounds like half of a good story.
Can we start the move to Google Checkout and Amazon Payments? They both charge the same amount of fees as PayPal yet do not have draconian policies and downright retarded treatment of their customers
To every story there is also the other side of the story. They obviously don't freeze accounts account just like that for fun, so they certainly had some reasons to do so.
To every story there is also the other side of the story. They obviously don't freeze accounts account just like that for fun, so they certainly had some reasons to do so.