Doordash routinely underestimates by 30 mins. After enough discounts I just deleted the app.
Ask HN: What's your worst Uber Eats/Door dash experience?
21–30 of 35 posts
Re: Ask HN: What's your worst Uber Eats/Door dash experience?
#22Austin Tx here and no bad experiences yet with Uber Eats. Haven't tried the others. They seem to be as quick as could be expected, friendly, and customer service was very helpful on one occasion when the restaurant was difficult. The app had a bug that frustrated me where it wanted to revalidate my phone number constantly but its been fixed.
Re: Ask HN: What's your worst Uber Eats/Door dash experience?
#23Re: Ask HN: What's your worst Uber Eats/Door dash experience?
#24Ordered Uber Eats and when the driver came near on the map, I walked outside and waited on my porch. The driver pulled up parallel to my house but still in the street and parked. Then I stood there waiting for them to pull in the drive way or pull off the road or anywhere besides the middle of the road. The driver just started yelling at me on my porch. I then decided they were more of the common type of Uber driver, so I walked up to their window to grab the food. No tip.
Re: Ask HN: What's your worst Uber Eats/Door dash experience?
#25I stopped using Uber Eats when one driver picked up the food, drove near where I live, and then cancelled the ride (presumably stealing the food?) - apparently this is a common issue. I called the support number, but it was some foreign call center and they were unable to understand what I was trying to explain (they just kept saying that they could call the restaurant which wasn't the issue). The Uber Eats Facebook page had support that could actually help.
I only use Door Dash now since the rest of the times I tried Uber Eats the drivers refuse to get out of the car and come to the door even if you have that selected - they just sit in the car and call. Door Dash seems to have a lot better and nicer employees and I've had fewer issues with them in general.
Re: Ask HN: What's your worst Uber Eats/Door dash experience?
#26Friend works at a well-rated restaurant in Brooklyn. His restaurant turned UberEats down because they feared it would hurt their brand. At that time, UberEats would buy a few menu items in bulk and then resell them. Those ordering the last items would not be eating food fresh from the kitchen, but inventory which may have been sitting in a car for over an hour.
Re: Ask HN: What's your worst Uber Eats/Door dash experience?
#27Earlier quoted context omitted.
SF Bay Area
Man, if a startup can't figure out how to make it in the Bay Area, what makes them think they can make it in the real world?
For driving related startups I don't know if it's the best area to start. I feel like even driving 1 mile down the road is not constant time.
Re: Ask HN: What's your worst Uber Eats/Door dash experience?
#28I had a postmates order cancelled after 8 hours -- twice. I went on twitter and saw a ton of other people having the same issue. They did no postmortem, no mass apology; instead, they offered me delivery credit. Yeah, that'll make up for essentially not eating dinner til after 10pm. I told them to delete my account.
Half the time my order was wrong anyway. Half the time they would delete the food allergy notes I added. 80% of the page loads resulted in a 500 error -- I basically just had to keep refreshing until something worked. Their UI jumps all over the place and deletes everything from your cart once you sign in.
I know you only asked about two of the competitors, but I just had to rant.
Re: Ask HN: What's your worst Uber Eats/Door dash experience?
#29UberEats decided that I lived in the very center (i.e. GPS lookup) of my city for a booking despite numerous bookings before and after. This meant I had to drive in, park, and meet up with my my poor UberEats delivery driver who was on a bike and had no chance of making it to my place anytime soon.
UberEats drivers who accept delivery of multiple orders, so you wait for everyone else's orders to be cooked and delivered before your cold burger and fries arrive. This problem is exaggerated by either these orders being on opposite sides of the city or the delivery driver being on a bike (why either of these are permitted I have no idea). Have even had my order delivered to someone else and vice versa this way before.
In general, slow deliveries and the usual process of having to walk up the street to find lost/lazy drivers. The ETA always being wildly wrong (I get cooking delays, but delivery ETA from pickup should be spot on, and is usually off by 100%). Then add in general restaurant problems with mixing up orders, missing items, or selling food that doesn't transport.
Would happily pay $10 (maybe even $15) per delivery rather than the $5 they charge now if all of these problems went away (e.g. guaranteed prompt and direct delivery).
Re: Ask HN: What's your worst Uber Eats/Door dash experience?
#30Friend works at a well-rated restaurant in Brooklyn. His restaurant turned UberEats down because they feared it would hurt their brand. At that time, UberEats would buy a few menu items in bulk and then resell them. Those ordering the last items would not be eating food fresh from the kitchen, but inventory which may have been sitting in a car for over an hour.
That was UberEAT’s “instant” trial in NY. They abandoned it soon; all deliveries are now with the more traditional model of being cooked fresh, picked up, and delivered.