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Why did we switch from Braintree to Stripe?

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Re: Why did we switch from Braintree to Stripe?

#21

Post by chris72205 »

pc86 wrote: post #10
bpchaps wrote: post #6

I truly do not trust Braintree as a secure payment service. As a company, they host an asinine number of public events at their 100+ person meeting hall at Chicago's Merchandise Mart. To get to that hall, you have to walk about 200ft past all of their workstations and meeting rooms. Infrastructure diagrams and unlocked workstations are pretty much everywhere. Sure, they do a few things to mitigate the risks of people…

As an employee, how is walking away from your computer without locking it even remotely accessible? Granted most of my experience is healthcare and government but I've worked placed where leaving your computer open and unlocked if you were more than an arm's length away from it was a fire-able offense. I'm not saying that's an appropriate response, but come on... it's downright negligent, especially if you're dealing…

I lock my computer habitually even if I'm just walking over to a co-workers desk. I find it funny though, because I was forced into this habit from my days in school where leaving your computer open/unlocked meant coming back to all sorts of pranks.

Re: Why did we switch from Braintree to Stripe?

#22

Post by Sholmesy »

thsowers wrote: post #16

For one of my clients we had to recently choose between Stripe & Braintree. Although I was really pushing Stripe for the reasons outlined in this blog post, management eventually went with Braintree. The reason for this is that Stripe had no phone number, and no way to contact them other than via their support channels, where I found response times to be very slow (perhaps this has changed in the past years?). With B…

At my company we use Stripe, and we have a rep that (I believe?) we have a direct line to. We started using them ~ 18 months ago, so maybe something has changed recently, but from my PM's perspective I think they have been quite responsive.

Re: Why did we switch from Braintree to Stripe?

#23

Post by xxkylexx »

> pro-rata pricing wasn’t a thing

That's not true. We use Braintree for almost the same per-seat model described in the article and we pro-rate changes to the subscription mid-cycle using Braintree's "pro-rate on upgrades/downgrades" options.

Ref docs: https://articles.braintreepayments.com/guides/recurring-bill...

Re: Why did we switch from Braintree to Stripe?

#24

Post by sparrish »

I'm confused. We've been Braintree customers for 6+ years now and they provide both "pro-rata pricing" and "discount model" based on more than time. I can provide screenshots that show both features for subscriptions and transactions. So confused right now.

Re: Why did we switch from Braintree to Stripe?

#25

Post by edwinwee »

thsowers wrote: post #16

For one of my clients we had to recently choose between Stripe & Braintree. Although I was really pushing Stripe for the reasons outlined in this blog post, management eventually went with Braintree. The reason for this is that Stripe had no phone number, and no way to contact them other than via their support channels, where I found response times to be very slow (perhaps this has changed in the past years?). With B…

We've been testing phone support, and we're working to roll it out very soon.

Last week, we expanded live chat availability, and it's now available 24 hours, Monday through Friday.

Re: Why did we switch from Braintree to Stripe?

#26

Post by thsowers »

Sholmesy wrote: post #22
thsowers wrote: post #16

For one of my clients we had to recently choose between Stripe & Braintree. Although I was really pushing Stripe for the reasons outlined in this blog post, management eventually went with Braintree. The reason for this is that Stripe had no phone number, and no way to contact them other than via their support channels, where I found response times to be very slow (perhaps this has changed in the past years?). With B…

At my company we use Stripe, and we have a rep that (I believe?) we have a direct line to. We started using them ~ 18 months ago, so maybe something has changed recently, but from my PM's perspective I think they have been quite responsive.

That's great to know for the future, i'll definitely keep that in mind going forward. I dug back and some of my last correspondence with them includes:

>However, we do not offer proactive phone support for self-serve users who have integrated and whose questions do not require an immediate call. For further context, a large portion of our users are self-serve, and the majority of their questions are effectively handled via email since we're able to include helpful documentation and a detailed explanation.

To be fair, I can see Stripe's problem, they don't want their phone lines clogged by some 'web dev' who pastes together Javascript asking how to init the payment fields, but it's hard to know what is a real question and what isn't.

That being said, I do think that Braintree ended up working better for us in the end due to the need for people in the financial department to create and edit various recurring plans. Looking forward to hopefully using Stripe with other clients someday!

Re: Why did we switch from Braintree to Stripe?

#27

Post by xxkylexx »

bradyd wrote: post #15
jurgenwerk wrote: post #14

Billing is far more complex than people tend to believe, and much more so with subscriptions. As your pricing plans become more convoluted with discounting, optional add-ons and conditionals it becomes hard not just to bill, but also to keep track of activities, ordering, and reporting. In this case it's easier to implement your own charging system, and leverage it using an external billing API (Stripe, Braintree...)…

Or use something like Kill Bill. It has plugins for many different billing providers. http://killbill.io/

Nice. never knew about this.

Re: Why did we switch from Braintree to Stripe?

#28

Post by thsowers »

edwinwee wrote: post #25
thsowers wrote: post #16

For one of my clients we had to recently choose between Stripe & Braintree. Although I was really pushing Stripe for the reasons outlined in this blog post, management eventually went with Braintree. The reason for this is that Stripe had no phone number, and no way to contact them other than via their support channels, where I found response times to be very slow (perhaps this has changed in the past years?). With B…

We've been testing phone support, and we're working to roll it out very soon. Last week, we expanded live chat availability, and it's now available 24 hours, Monday through Friday.

That's awesome! Can't wait to hopefully give you guys a try in the future :)

Re: Why did we switch from Braintree to Stripe?

#29

Post by diggernet »

chris72205 wrote: post #21
pc86 wrote: post #10

Earlier quoted context omitted.

As an employee, how is walking away from your computer without locking it even remotely accessible? Granted most of my experience is healthcare and government but I've worked placed where leaving your computer open and unlocked if you were more than an arm's length away from it was a fire-able offense. I'm not saying that's an appropriate response, but come on... it's downright negligent, especially if you're dealing…

I lock my computer habitually even if I'm just walking over to a co-workers desk. I find it funny though, because I was forced into this habit from my days in school where leaving your computer open/unlocked meant coming back to all sorts of pranks.

Same here. Great way to learn the importance of basic security habits.

Re: Why did we switch from Braintree to Stripe?

#30

Post by hockeybias »

edwinwee wrote: post #25
thsowers wrote: post #16

For one of my clients we had to recently choose between Stripe & Braintree. Although I was really pushing Stripe for the reasons outlined in this blog post, management eventually went with Braintree. The reason for this is that Stripe had no phone number, and no way to contact them other than via their support channels, where I found response times to be very slow (perhaps this has changed in the past years?). With B…

We've been testing phone support, and we're working to roll it out very soon. Last week, we expanded live chat availability, and it's now available 24 hours, Monday through Friday.

Honestly, and with due respect, how tough is it? Thanks
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