15k employees and this number obv doesn't include the drivers. Seriously?! What do they all do?
I mean theres everything from marketing, to customer support, to ground operations, to engineering, to site reliability, to infrastructure, to product, to internationalization to partnerships to HR to design to recruiting to leadership to driver onboarding to Uber Eats to self-driving...there are A LOT of moving parts in A LOT of different countries.
It is incredibly difficult to scale an operation like Uber and it takes a lot of people, time, and money.
There is a big difference between running a global business and a toy side project that someone pushed up to Heroku...and no..."b..b..but I can just add more servers" is not a valid scaling strategy for a business.
I know my comment is a bit more harsh than necessary but it's borne out of a pent up frustration after seeing a 100 of these same comments directed at every company in existence.