Will echo others regarding China imports, but one last hope to bring me back to their marketplace is a revamp of the review system. After spending thousands of dollars on furniture, waiting a month for the guy to make it, and another two weeks to ship, I had maybe a few days to leave a review for something I spent a lot of money on. With this policy, reviews are for first impressions only. And I won't be coming back.…
They used to email prompt you for reviews, or prompt you for reviews whenever you signed in. Now they don’t do either, and even if I manually check the backlog of orders, the review time windows have all expired. So I never review anything anymore. Seems like a strange decision. I don’t understand how that is helping buyers or sellers.
The time limit also prevents you from calling out fraudulent import resellers when you later discover the fraud.