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Facebook exposed identities of moderators to suspected terrorists

theguardian.com

21–30 of 39 posts

Re: Facebook exposed identities of moderators to suspected terrorists

#21
post #7
post #4

Why are their personal profiles tied to their moderation duties? Are these not their passional profiles but one that also is tied to their identity in another way?

When I visited the NYC Facebook office in 2015, I was told that employees were required to use their personal Facebook pages for work purposes.

Not uncommon for employee access systems to evolve from flags (or even email domain regex) on the product's user table.

Re: Facebook exposed identities of moderators to suspected terrorists

#22
post #20

Earlier quoted context omitted.

As it shouldn't. It's a different URL. It's pretty annoying when dupe filters "catch" submissions with ?repost=1 appended to them, for example. It was either Reddit or HN that did that at one point. Sometimes there are legitimate reasons to resubmit. It's also a form of letting the community express themselves -- if a thread is repeatedly flagkilled, having some mechanism to resubmit it is a way of resisting the urge…

>It's a different URL. It seems ripe for abuse. #walawalabingbang is also able to pass. https://news.ycombinator.com/item?id=14573297 That opens the door to unlimited resubmissions.

That's a rather inefficient way to get your account banned. ;)

Jokes aside, I've been consistently impressed with how well manual methods have worked for HN. It was very unexpected that you can simply throw human resources at problems of scale and do so well. There is lots of smart software powering those humans, but the manual approach avoids false positives.

Stripping a hashtag has also caused problems, by the way. I remember one submission in particular where the OP complained that the hashtag linked to a different entry in a blog, which was set up to make that the only way to link to it.

Re: Facebook exposed identities of moderators to suspected terrorists

#23

Earlier quoted context omitted.

It might be hard, but if you've got those kind of resources available to you and the consequence of being wrong is hundreds of your employees might not ever be safe again, you'd better make sure you are right. A bug in the software, discovered late last year, resulted in the personal profiles of content moderators automatically appearing as notifications in the activity log of the Facebook groups, whose administrator…

I think the time to fix is the most telling. I can understand how bugs get shipped sometimes even by good engineers but what I don't understand is how they don't have someone fixing it immediately if lives are endangered.

People building and manteining the system are not really engaged with customers, and therefore cannot know what the system is used for? And people best qualified to understand that lives were at risk are so far away detached from the development team that their voices got drowned in a sea of pushy, entitled managers-of-very-important-things?

Re: Facebook exposed identities of moderators to suspected terrorists

#24
Facebook was exposing people who was against of gouvernment in china ?

Why are people using facebook, I really wonder why people want to be spyed and procecuted ?

Facebook and freedom of speech? - are you kidding me ?

Haha, facebook silly 2000's design with sandbox state of mind and some people even use that platform to all business contacts.. huh brave people.

Re: Facebook exposed identities of moderators to suspected terrorists

#25
There's a lot of "security is hard" comments here.

What I can't understand is:

Of the 1,000 affected workers, around 40 worked in a counter-terrorism unit based at Facebook’s European headquarters in Dublin, Ireland.

If you work in a counter-terrorism unit the consequences of your identity being known by the wrong people are extreme. Extreme as possible death.

Why aren't these employees identities obfuscated by multiple layers of protection. They shouldn't be logged in to Facebook's intranet in anyway that could possible expose them. This could mean they don't have ID cards on them to access the building they work in, they use manual time cards / attendance records. Their pay handled by a separate entity. They are not allowed to have personal Facebook profiles as a condition of employment in that department.

Re: Facebook exposed identities of moderators to suspected terrorists

#27
The interesting part about this story is that if you're getting paid €15 an hour, to moderate facebook, and mark/flag garbage, you probably aren't doing anything important, and have saved no one's life. You are a cog in a machine that pays lip service to some misplaced idea that this sort of thing can intervene, and deflect negative outcomes into controlled results.

But, also even for all the nothing that this day job accomplishes, now we have an identity spill, and "terrorists" who don't really care about who they kill, so much as how many get killed (they will literally stab random people on the street, without warning, given the opportunity), now have a short list of people they can make easy news with. Not because they think this will matter, or get results, or slow down their open and flagrant use of facebook anyway, but because it's a splashy news item that they can use as a promotional device.

So nobodies accomplishing nothing, maybe get squished by people who know that these targets don't actually matter in a tactical or strategic sense, but incidentally as a public relations bump.

And so, if one person from the group of people suffers harm, the machine grinds onward on both sides unchanged, and this distraction evaporates, as more inconsequential crap gets dumped onto facebook, and faceless "whoevers" pick through the tin cans and banana peels looking for a smoking gun that will never appear. The difference being that they would be slightly less than random targets, but still nobodies, brought down by sacrificed expendable cannon fodder, entrapped into suicide attacks no matter what.

Re: Facebook exposed identities of moderators to suspected terrorists

#28
Is it actually a given that the prominence of terrorists is simply an inevitable fact of life, a phenomenon that has no cause and no solution, and that we have no choice but to simply accept it? Is it actually true that they have no actual cause, represent no idea, have no specific aims, no ideology, no picture of what they want the world to look like? Is it actually true that their existence can be fully explained by purely material or historical factors, such as economic conditions, wars, foreign influences or the ratio of young males to young females in a given nation?

It sucks that a bug caused a number of innocent people to fear for their lives. But this wider question can't be ignored - what could Facebook do alone if it were specifically targeted? People would still be fearing for their lives.

Important problems are not solved by ignoring or papering over fundamentals.

Re: Facebook exposed identities of moderators to suspected terrorists

#29
post #20

Earlier quoted context omitted.

>It's a different URL. It seems ripe for abuse. #walawalabingbang is also able to pass. https://news.ycombinator.com/item?id=14573297 That opens the door to unlimited resubmissions.

That's a rather inefficient way to get your account banned. ;) Jokes aside, I've been consistently impressed with how well manual methods have worked for HN. It was very unexpected that you can simply throw human resources at problems of scale and do so well. There is lots of smart software powering those humans, but the manual approach avoids false positives. Stripping a hashtag has also caused problems, by the way.…

Deepmind's blog does that which is the most annoying thing. E.g.: https://deepmind.com/blog/#decoupled-neural-interfaces-using...

It screws up url searches when I want to find if the link was posted before on HN or reddit, for instance.

Re: Facebook exposed identities of moderators to suspected terrorists

#30
post #7

Earlier quoted context omitted.

When I visited the NYC Facebook office in 2015, I was told that employees were required to use their personal Facebook pages for work purposes.

That's mind boggling. I wonder if you can just create a second Facebook page and use that. Would Facebook really fire an employee for using a work Facebook? And what if you didn't use Facebook in the first place? Any Facebook employees want to chime in?

And what if you didn't use Facebook in the first place?

That's even more mind boggling. Why would someone who didn't use Facebook want to work for them, much less get hired without creating an account sometime before that?

These days, it seems that if you don't use Facebook you probably have a strong opinion not to, and are unlikely to even consider working for them.

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