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Apple AirPods satisfaction at a remarkable 98% for customers

experian.com

21–30 of 136 posts

Re: Apple AirPods satisfaction at a remarkable 98% for customers

#21
post #3

I don't doubt the ergonomics are amazing, but it's somewhat surprising to me that people are happy with such mediocre audio performance.

I'm very satisfied could mean "I have the latest apple product and they look good on me".

Source: met a guy at airport who tried to convince me buy a pair. I explained they were not loud enough for the noisy plane environment. Had a long eye-opening discussion about gadgets all the way to the taxi.

Re: Apple AirPods satisfaction at a remarkable 98% for customers

#22

> New Experian survey explores consumer satisfaction with AirPods and other voice-first hardware > Conversational user interfaces are now mainstream. I really like my AirPods, but... this is a strange comment to make about them. The Siri integration / audio controls is the most awkward part of using AirPods. Honestly really hoping they revisit in v2.

Agreed. I love my AirPods (they're amazing for when I want quick headphones and care less about sound quality) but they'd be a significantly better product if I could control the volume and go back/forward in songs without Siri.

Re: Apple AirPods satisfaction at a remarkable 98% for customers

#23
post #5
post #2

I'm curious as to why Airpods have 98% satisfaction rate? I don't have a pair, but it seems like a lot of people I know who have them feel similarly. Is it because the battery life is good and they connect super easily and stay connected? Or is there some other feature that pushes people over the top?

I don't think it's about "features." I think they're amazing because they do what they're supposed to, and they do it really, really well. I've owned many, many pairs of Bluetooth headphones, and these are the first that consistently just work and I can easily take with me everywhere. A+++ would buy again.

I can see that. I have a pair of Bose QuietComfort 30s and they are great - only downside is that they're too big.

I'm worried I would lose the AirPods though.

Re: Apple AirPods satisfaction at a remarkable 98% for customers

#24
post #16

People are satisfied because they need to justify their purchase. If the airpods costed much less, im sure we would have people complaining about audio quality and other minor issues, but when you pay that much you overlook the little things to justify your purchase.

I doubt that very much.

Having owned Jaybirds Bluebuds and Airpods - I can say that without a doubt the number one selling feature is the convenience.

The pairing is seamless. Switching between phone and computer is fast. Most days I forget they're still there until the battery dies and I have to charge them. If it weren't for the price, I would get a second pair.

Airpods are just "well done." The audio quality is not exceptional, but everything else marks the definition of the new standard for bluetooth headphones.

Re: Apple AirPods satisfaction at a remarkable 98% for customers

#25
post #3

I don't doubt the ergonomics are amazing, but it's somewhat surprising to me that people are happy with such mediocre audio performance.

Audio quality on them is average, not bad, but their strengths balance out those weaknesses. In particular, I find myself using headphones more often now because I always keep these in my pocket. I listen to a lot of audiobooks and podcasts with them. Apple AirPods are the real deal. Best new Apple product in years.

I'm sad that Beats was the one headphone brand that Apple ended up purchasing when they wanted to expand that space. B&O felt like a natural synergy for them too.

I would love to be able to buy better-sounding AirPods under an Apple/B&O label.

Re: Apple AirPods satisfaction at a remarkable 98% for customers

#27
post #16

People are satisfied because they need to justify their purchase. If the airpods costed much less, im sure we would have people complaining about audio quality and other minor issues, but when you pay that much you overlook the little things to justify your purchase.

Apple customers (and I am one) are, as a class, some of the most perfectionistic, whiny-if-it-isn't-just-right people I can name.

Consider the new MBP with the touchpad. It cost a lot. People—people who own the thing—routinely call it garbage, just because they lost their Fn keys.

I doubt a pair of earbuds is immune from that.

Re: Apple AirPods satisfaction at a remarkable 98% for customers

#28
post #3

I don't doubt the ergonomics are amazing, but it's somewhat surprising to me that people are happy with such mediocre audio performance.

100's of millions of people use Apple's wired earbuds. These sound somewhat better. Not surprising that for most uses of mobile audio, they are better than good enough.

Hundreds of millions of people use the free headphones that come with their devices. The people who spend $200 on headphones usually have some higher requirements for audio quality.

Re: Apple AirPods satisfaction at a remarkable 98% for customers

#29
post #16

People are satisfied because they need to justify their purchase. If the airpods costed much less, im sure we would have people complaining about audio quality and other minor issues, but when you pay that much you overlook the little things to justify your purchase.

Yes, let's jump to conclusions that are thinly veiled in passive-aggressive commentary.
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