cancel cancellation fees. problem solved.
Uber is charging passengers a $10 cancellation fee even when the driver cancels
21–30 of 105 posts
Re: Uber is charging passengers a $10 cancellation fee even when the driver cancels
#22I've been in standoffs with Uber/Lyft drivers where the driver calls or texts me saying they don't want to pick me up for whatever reason and demand that I cancel the hail. Drivers don't want to be the ones who cancel because canceling reduces their rating. I don't want to cancel because I both don't want the hit to my rating and I don't want to have to follow up with Uber/Lyft to request a cancellation fee refund. L…
This is what happens when things are unregulated. But oh, regulation causes high fees/cost, and so it's ok to ignore! Until of course, when it isn't.
No it's not. He stated that he went to the regulator and complained and they dismissed it.
He actually received remedy from his credit card, which is not a regulatory requirement but rather the free market at work.
Re: Uber is charging passengers a $10 cancellation fee even when the driver cancels
#23Earlier quoted context omitted.
This is what happens when things are unregulated. But oh, regulation causes high fees/cost, and so it's ok to ignore! Until of course, when it isn't.
Isn't the point of elahd's story that Uber/Lyft drivers are already regulated (particularly) extensively in NYC, but that the regulations (at least in that instance) are ineffective?
Yeah, exactly. Parent comment is just someone who wants to believe that regulation is inherently good and productive.
Re: Uber is charging passengers a $10 cancellation fee even when the driver cancels
#24The comments point out a perfectly reasonable explanation for why this charge might exist: One reason that drivers can specify for a cancellation is that the rider wasn't at the pickup location. Even though it's the driver cancelling in this case, it's reasonable for Uber to charge the rider in my opinion. If this is the case, the poster is still being improperly charged the fee, but it's more about the driver lying…
>One reason that drivers can specify for a cancellation is that the rider wasn't at the pickup location
I mean it's not that hard to check the location of rider when driver cancels the trip. If he isn't at the specified pick-up location, charge the rider or else charge the driver.
Re: Uber is charging passengers a $10 cancellation fee even when the driver cancels
#25Earlier quoted context omitted.
Isn't the point of elahd's story that Uber/Lyft drivers are already regulated (particularly) extensively in NYC, but that the regulations (at least in that instance) are ineffective?
Yeah, exactly. Parent comment is just someone who wants to believe that regulation is inherently good and productive.
I do, up to a point.
My experience with "sharing economy" taxi companies is that they really, truly, do not care about their drivers or their customers. It's a free for all where customers and drivers are basically left to sort things out themselves. IMO, this is where regulation comes in. In a city like New York, taxis are a part of our public infrastructure -- like buses, subways, etc. There should be baseline service guarantees set by transit regulators and adequate funding set aside for enforcement.
Re: Uber is charging passengers a $10 cancellation fee even when the driver cancels
#26Earlier quoted context omitted.
This is what happens when things are unregulated. But oh, regulation causes high fees/cost, and so it's ok to ignore! Until of course, when it isn't.
No it's not. He stated that he went to the regulator and complained and they dismissed it. He actually received remedy from his credit card, which is not a regulatory requirement but rather the free market at work.
To be fair the T&LC, the investigators assigned to my case were very easy to work with and eager to help. Ultimately, the decision was up to a T&LC judge.
The process was pretty opaque. From what I gathered, every complainant is assigned an internal investigator/advocate. If the department determines that the complaint has merit, the complaint goes before a regulatory judge who has limited authority to issue fines, revoke licenses, etc.
The system almost worked.
Re: Uber is charging passengers a $10 cancellation fee even when the driver cancels
#27I've been in standoffs with Uber/Lyft drivers where the driver calls or texts me saying they don't want to pick me up for whatever reason and demand that I cancel the hail. Drivers don't want to be the ones who cancel because canceling reduces their rating. I don't want to cancel because I both don't want the hit to my rating and I don't want to have to follow up with Uber/Lyft to request a cancellation fee refund. L…
This is what happens when things are unregulated. But oh, regulation causes high fees/cost, and so it's ok to ignore! Until of course, when it isn't.
Regulating behavior is completely different from regulating entry on market.
Besides, I fail to see how the GP wasn't victim of fraud. He may have better luck if he went to the police instead of a commercial regulator.
Re: Uber is charging passengers a $10 cancellation fee even when the driver cancels
#28I've been in standoffs with Uber/Lyft drivers where the driver calls or texts me saying they don't want to pick me up for whatever reason and demand that I cancel the hail. Drivers don't want to be the ones who cancel because canceling reduces their rating. I don't want to cancel because I both don't want the hit to my rating and I don't want to have to follow up with Uber/Lyft to request a cancellation fee refund. L…
> I submitted the driver's text messages to the T&LC as evidence and eventually got a phone hearing -- Lyft and the driver were required to appear in person. Lyft failed to appear and got a $1,000 fine. The driver showed up but was found not responsible for lack of evidence. It was a complete waste of time.
Any explanation for the "lack of evidence" piece? Seems like the record of text messages would cover that.
Or is this a dispute as to who exactly is responsible, i.e. the driver or Lyft?
Re: Uber is charging passengers a $10 cancellation fee even when the driver cancels
#29What's wrong with taxis? I've taken plenty of cabs, but never an Uber or Lyft. In a city you can easily flag them down, or find a number and phone for one. Many cab companies have had phone apps for years, too. If you prefer Uber, can you explain why? Because there are tons of complaints here about the company.
Re: Uber is charging passengers a $10 cancellation fee even when the driver cancels
#30The comments point out a perfectly reasonable explanation for why this charge might exist: One reason that drivers can specify for a cancellation is that the rider wasn't at the pickup location. Even though it's the driver cancelling in this case, it's reasonable for Uber to charge the rider in my opinion. If this is the case, the poster is still being improperly charged the fee, but it's more about the driver lying…
>One reason that drivers can specify for a cancellation is that the rider wasn't at the pickup location I mean it's not that hard to check the location of rider when driver cancels the trip. If he isn't at the specified pick-up location, charge the rider or else charge the driver.
You have a really high belief in the ability of GPS to get things right. And probably of humans to work together when things aren't.
If you ask to be picked up at MacArthur BART station in Oakland and you're not careful, your driver will get routed to pick you up in the middle of the freeway that happens to run overhead. Some locations are also GPS distorting due to tall buildings and you'll literally show up 1-2 blocks away from your location (long blocks in SF's case). GPS is great, but it's not perfect.