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It continues to amaze me that a company as technically brilliant and pervasive as Google is so spectacularly bad at even rudimentary customer service.
It continues to amaze me that a company as technically brilliant and pervasive as Google is so spectacularly bad at even rudimentary customer service.
It continues to amaze me that a company as technically brilliant and pervasive as Google is so spectacularly bad at even rudimentary customer service.
There is no way Google can scale customer service to be profitable for free services. Gmail at the end of the day is a free service, and you should either (a) pick a different email provider or (b) setup shop yourself if you need that kind of service.
The rest of the features that Gmail offers seem like they'd be hard to replicate as well - I'm talking about the cool stuff like being able to put arbitrary periods in your email address, or adding +whatever to the end of it.
I really like Gmail today, but if there were a way to replicate all the nice things it does on a server I controlled that would be pretty sweet.
It opens quickly, loads the locally cached page and then it's just spinning and spinning for up to 5 minutes before it either reloads the page completely, signs me out again or finally displays the new mail.
Considering this is a product from a company that places so much importance on speed, this is completely inacceptable, IMHO.
Would be curious to know if pop and imap are also slow
For me, IMAP is not slow at all. In fact, I almost never have a problem with GMail over IMAP at all - and I have 3 separate email accounts (some under google apps for your domain) that all check every 30 minutes or so).
interesting. i guess I have about 7k emails stored in my account. maybe 10 labels. a bunch of labs featues enabled. and everything is usually pretty instant for me. searches never take more than a second or two. There's an occassional hiccup, but nothing really troubling. using chrome and FF on OSX
I have 50,689 messages now, down from ~68K. So I deleted like 18K. Again, it seems ridiculous that I need to delete messages. However, it is even more ridiculous that if this is the solution that works, Gmail makes it really hard to make it work. There is no way to search for the biggest messages. There is no way to isolate all mailing lists. I can't find a way to search for [ in the subject. I ended up launching up…
Anyone know how to do a search w/o pulling in conversations, and/or delete selected search results without deleting whole threads?
At present, I resort to IMAP.
// Over 150,000 messages per mail box, working on my third mail box.
Earlier quoted context omitted.
Really? I don't see the two as being remotely related. In fact, I'm tempted to say that google's technical brilliance is likely the reason for their poor customer service. What is amazing is that a company as large and with as many products as Google - regardless of its technical prowess - hasn't set up the necessary customer service infrastructure yet.
I think it's also amazing that, in a decade of using many Google products and APIs, I've never needed to contact support.
I mean, think about a 'problem' explanation like this post: "My e-mail is running slower than it used to, and other people with a similar usage profile aren't having the same problem." It's hard to get much more vague than that without trying. I really don't want someone to have to clarify that problem statement then spend hours trying to reproduce the problem.
The one time I had a clearly defined problem that I could reproduce (this was with a Google Mini), a post in the forums got me an answer within 4 hours. For everything else, peer support has always been sufficient (or, if not, a clear statement of what reproduces the problem usually gets a Google response).
interesting. i guess I have about 7k emails stored in my account. maybe 10 labels. a bunch of labs featues enabled. and everything is usually pretty instant for me. searches never take more than a second or two. There's an occassional hiccup, but nothing really troubling. using chrome and FF on OSX
The Gmail team is most definitely aware of this and a fix is in the works. At SXSW this year there was a panel with four or five Gmail team members and this came up — they said it's related to the size of your inbox, and that it has a lot of Googlers complaining internally too, since many of them have the oldest/large accounts. Also see http://techcrunch.com/2010/03/14/gmail-slow/ , though it has basically the same i…
Somebody who goes to a conference might get something like feedback and disseminate it to the masses - but that's it. Google is not interested in hearing about problems, and if they themselves are affected by a problem, well, boy howdy, they're on it - but in any other case, maybe they're on it, maybe they're not. Who are we to ask?