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Please Rate My Startup - LoyaltySpace.com

loyaltyspace.com

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Re: Please Rate My Startup - LoyaltySpace.com

#22
post #20

Earlier quoted context omitted.

Thanks very much for this. I wasn't aware of CardStar - a fair amount of overlap there. +1 to that killer application in a sentence. I'm not quite there with my elevator pitch.

http://www.thepocketagency.com are doing something similar to CardStar in the UK, let me know if you want an intro

Yes would really appreciate that - seems like we may be complimentary in some ways.

Re: Please Rate My Startup - LoyaltySpace.com

#23
post #8

As a consumer, the last thing I want is more plastic in my wallet. Something like Cardstar ( http://www.mycardstar.com/ ) would be a start, but maybe that's a typical early adopter HN attitude more than a typical consumer response. Your landing page needs simpler, bigger, attention-grabbing text. Also, I'll second the comment below about the big bright signup button. The CardStar link above has a nice example that yo…

Thanks very much for this. I wasn't aware of CardStar - a fair amount of overlap there. +1 to that killer application in a sentence. I'm not quite there with my elevator pitch.

You're most welcome. The very best of luck to you!

I'll be in your shoes in a couple of months, just finishing up college now so I can't really work on my numerous ideas. Can't wait to get into it!

You might also consider keeping a blog of your progress, like this guy with Bingo Cards, of all things:

http://www.kalzumeus.com/

Even though his product isn't pitched at a HN-type demographic, the process of how he develops his ideas makes for an interesting read. It's a great way of generating free buzz - writing passionately about your startup with no BS. Something you may wish to consider also.

Re: Please Rate My Startup - LoyaltySpace.com

#24

I'm going to put my startup to the masses on HN and would appreciate any comments, feedback, and ideas! I have built a system to manage customer loyalty programmes for small businesses. By implementing my software, they'll be able to: Improve sales by directly rewarding recurring purchases. Be slightly more data driven in their approach and marketing - sending tailored offers and marketing. Use the mobile channel - S…

I love the idea and think you are on the right track with easy setup and SMS integration. Try and look at it more from the customer's point of view; they are basically signing up to be spammed, correct? A small business may want all those features you listed (remember that features don't sell, benefits do), but they aren't going to buy if you don't show how customers will also benefit and opt-in in droves. SMS is simple for a lot of people to use, but it might be helpful to explain how people actually opt-in.

The website is too word heavy; try asking a few friends to read a paragraph you have written, then summarize it back to you. Usually you'll get a more concise answer that could be used instead.

Like everybody else, I recommend you re-evaluate your pricing. The mailchimp example somebody mentioned is perfect. The paragraph you have between Indicative Pricing and Pricing is completely unnecessary.

The How It Works page also needs to be pared down. The goal should be to get small businesses to sign up, then have it be so simple to use that the operation acts as a guide. I would change Sign Up to be a link, then have Register Customers (signs up telling them to use mobile phones, register on the site, NO manual input from the business owner), Tailor Marketing Offers, Reap the Benefits. Or something similar, it just needs to be simplified, a lot!

Again, I love the concept and hope you have the drive to see it through!

Re: Please Rate My Startup - LoyaltySpace.com

#25

I'm going to put my startup to the masses on HN and would appreciate any comments, feedback, and ideas! I have built a system to manage customer loyalty programmes for small businesses. By implementing my software, they'll be able to: Improve sales by directly rewarding recurring purchases. Be slightly more data driven in their approach and marketing - sending tailored offers and marketing. Use the mobile channel - S…

I love the idea and think you are on the right track with easy setup and SMS integration. Try and look at it more from the customer's point of view; they are basically signing up to be spammed, correct? A small business may want all those features you listed (remember that features don't sell, benefits do), but they aren't going to buy if you don't show how customers will also benefit and opt-in in droves. SMS is sim…

Thanks very much Nicholas. Really apprecaite the comments there.

Maybe ping me a mail if you are interested - happy to keep you in the loop and may be able to repay the favour next time you need feedback.

Re: Please Rate My Startup - LoyaltySpace.com

#26
post #6

Put a big bright signup button in the main content area. I assumed "Suitable For All Consumer Facing Businesses!" was going to be one. LoyaltySpace is a complete, simple, and affordable solution that helps small businesses to increase sales by running their own customer loyalty program. LoyaltySpace supports both plastic card loyalty programs and an innovative mobile phone based loyalty product. That is a lot about y…

Thanks Patrick - all great that advice that will implement.

I think this is a great product idea, but the marketing/sales on the website needs a lot of improvement--and patio11's suggestions are a great start. Especially need better Call-to-Action elements.

I think a simplified value proposition as a tagline is a must. For instance: Square: Accept Payments Anywhere, Basecamp: The Better Way to Get Project Done, Grasshopper: Sound Professional & Stay Connected--The Virtual Phone System Designed for Entrepreneurs.

--Loyalty Space: The simple loyalty program for increasing sales...or..Real Easy, Real Results...or...(Customer) Loyalty Programs Made Easy..or..The Easiest Way to Build Relationships and Drive Results..etc., etc. Something along those lines, brainstorm a bunch. If you are going to do any advertising A/B test your top 5 in the copy. Check out what other successful companies are doing.

If possible show, don't tell. An awesome video would be great where that carousel currently is. Include some shots of the product actually being used. See Square's videos for definition of awesome videos.

Then I'd put a carousel type section below(but still above the fold if possible), with sections for the businesses in your "Consumer Facing Businesses". I'd list the businesses vertically on the left with icons plus text. Each section loads content to the right with (fictional or real if you got them)examples of problems/needs being solved by your service. Ex: Salons-->Meet Jane, Jane needed a way to fill empty seats in her salon on slow days. She uses her customer database to see which regulars are due for a new cut, and then sends them a custom/personalized discount offer via text message if they come in this afternoon. In no time at all, Jane's seats are booked for the rest of the day with customers grateful for a great deal.Customer Testimonials are huge too. Get some as soon as you can. If you know someone loves your product you can even write it yourself, let them have the chance to edit, and sign off on it. No more than two sentence.

About section could use a lot of improvement. In fact I'd pry call it "Why Loyalty Programs" Include some stats from respected sources on benefits of loyalty programs. Cut out as much copy as you can, and try to condense it all above the fold.

Check out Grasshopper for a great "how it works" section.

Include a clear CTA on almost every page.

Re: Please Rate My Startup - LoyaltySpace.com

#27
My feedback is all design related, but I like your idea.

Homepage Slideshow:

- The screenshots are hard to read. The perspective looks nice, but I'd prefer a straight on shot.

- Font used in captions is hard to read.

- Once a user interacts with the controls turn off the automatic transitions.

Subpages:

- Why is there a large empty space on the left? I would move the photos to the left side, and make the text column about 560px wide.

Misc:

- As Patrick pointed out, there's nothing to click on the homepage! Make a big, obvious call-to-action button.

- "Questions" is an odd thing to call the contact widget on the left side. I expected it to be an FAQ or some kind of help system. Perhaps labeling it "Contact Us", "Get In Touch", or "Inquiries" would be better.

Re: Please Rate My Startup - LoyaltySpace.com

#29

Earlier quoted context omitted.

It's very likely your pricing is too low. If you're new to pricing consider reading this short free ebook on pricing written by the CEO of Redgate software: http://www.neildavidson.com/dontjustrollthedice.html . It will help you think through how to approach pricing your product. Your pricing should be based on what economic value you deliver. Since that value will be different for different customers you should tier…

Thanks - I have been meaning to have a look at Neils book. Pricing is difficult - I want to be able to show ROI to something like a small cafe or restaurant. Tiers might be the answer but at the same time I want a really simple pricing scheme, and will probably defer the choice till the user is more familiar with the system when they have more knowledge about what they might need.

Before the pricing focus; a detailed analysis of the true benefit to customers has to be fully harnessed in order to make the sale. I get the feeling from the site that you understand that these programs are beneficial but don't have a recognized value to the customer. Without a sense of Value, Cost is irrelevant.

Re: Please Rate My Startup - LoyaltySpace.com

#30
post #6

Put a big bright signup button in the main content area. I assumed "Suitable For All Consumer Facing Businesses!" was going to be one. LoyaltySpace is a complete, simple, and affordable solution that helps small businesses to increase sales by running their own customer loyalty program. LoyaltySpace supports both plastic card loyalty programs and an innovative mobile phone based loyalty product. That is a lot about y…

Thanks Patrick - all great that advice that will implement.

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