Amazon imposes limit on reviews

Post by gdulli » Mon, Nov 28, 2016, 4:12 PM UTC

strictnein wrote: post #9

malnourish wrote: post #4

Contrary to a lot of comments I've seen lately I haven't had any issues with Amazon (is this wrong to say?). Maybe I've just not been purchasing the right (er, wrong) things but I've never had an issue with their customer service or item quality. One time I received an item a day late, got a full refund and a second item was shipped out to me next day. I've been a prime member for the past 6 years or so and I think p…

> "Interesting that this doesn't apply to books. Is that market just vastly different?" Maybe people don't return books when they aren't happy with them? They don't care about fake book reviews anyways. I noticed a "Top 100" book reviewer was just writing the same exact review for every book they reviewed. Reported that and just got their standard "We're sorry you didn't like the review" response.

Post by citizenkeen » Mon, Nov 28, 2016, 4:21 PM UTC

patejam wrote: post #5

ruddct wrote: post #2

Great, but doesn't come close to solving the actual problem: Amazon's retail catalog is flooded with fakes, drop shippers, bots and low quality products with fake reviews. I almost entirely avoid using them for purchasing home goods at this point, the risk is too great and the customer service is too poor. For things that Amazon itself sells, the cost is often not competitive. For everything else, I can get it cheape…

I haven't had this experience at all. Prime ships in two days almost always. Same day prime does was it says. I've had refunds without having to ship back products, and when I did have to ship back a product (shoes) I got the refund right away and free return shipping like they advertised. I'm also in a major US metro area. Prices don't seem too bad. My latest purchase was head and shoulders. Looked up the price at W…

Post by sesteel » Mon, Nov 28, 2016, 4:24 PM UTC

Post by kdamken » Mon, Nov 28, 2016, 4:32 PM UTC

ruddct wrote: post #2

Great, but doesn't come close to solving the actual problem: Amazon's retail catalog is flooded with fakes, drop shippers, bots and low quality products with fake reviews. I almost entirely avoid using them for purchasing home goods at this point, the risk is too great and the customer service is too poor. For things that Amazon itself sells, the cost is often not competitive. For everything else, I can get it cheape…

Post by Caerus » Mon, Nov 28, 2016, 4:37 PM UTC

ruddct wrote: post #22

Caerus wrote: post #18

Earlier quoted context omitted.

There is a bit of compensation available. If an item doesn't arrive in 2 days you can request a free month of Prime: https://www.amazon.com/gp/help/customer/display.html?nodeId=... "If you received free shipping through Amazon Prime, you may be eligible for a free one-month extension when the promised delivery date isn't met. Prime Extensions are limited to one per free trial and 12 for an annual membership. Free Ama…

Huh, interesting. I (and my wife) have contacted Amazon a number of times about shipping estimates being off/wrong and have only ever received the same form response (even when we respond to the form response, CS reps just mail back the same form response again). I'll keep this in the pocket for the next time it happens.